ROCKVILLE, Md .– (BUSINESS WIRE)-Jan 18, 2022–
3CLogic the voice-enabled and cloud contact center platform solution for ServiceNow®, today announced its selection as the runner-up for “Best Partnership” at this year’s annual Constellation Research 2021 Enterprise Awards. The awards mark the third year in which the Silicon Valley based technology research and advisory firm ranked the winners and losers in technology last year. The category for “Best Partnership” recognizes vendors that deliver the most influential partnerships for enterprise and market customers.
“What the partnership with 3CLogic provides is the addition of voice services to their [ServiceNow] field service, HR Service and IT service solutions, “explains Liz Miller, VP and Principal Analyst at Constellation Research.” 3CLogic enhances ServiceNow’s capabilities to integrate voice-based self-service experiences, automated actions from voice interactions, live and virtual agent interactions and advanced AI-enabled communication analytics without leaving their existing ServiceNow environment.It provides ServiceNow telephony unnecessarily BUILD telephony. “
A certified ServiceNow technology partner, 3CLogic saw significant growth last year with businesses seeking to complement the ServiceNow platform and digital channels with a natively integrated voice and SMS call center solution. A recent example includes its selection of Nissan’s Global People Services division to integrate with ServiceNow’s HR Service Delivery solution to enhance their HR Services capabilities while delivering a complete omnichannel experience.
“This award is a major validation of our market strategy focused on filling leading recording systems, such as ServiceNow, with tightly integrated voice and call center services,” explains Denis Seynhaeve, 3CLogic CEO. “Businesses around the world are eager to deliver a more streamlined, integrated, and omnichannel workspace to their helpdesk or customer service agents without having to take on another platform. For users who are already using the ServiceNow platform and seeking to enable it using voice, 3CLogic is a no-brainer. “
With current enterprise customers spanning five continents, the 3CLogic solution is available for ServiceNow’s IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery solutions.
About 3CLogic
3CLogic transforms cloud platforms or CRM by seamlessly integrating voice with existing digital channels. Its innovative solutions expand CRM and data platform capabilities for Global 2000 companies by enabling advanced and scalable features such as optimized self-service, virtual and live experiences. agent interaction, and conversational analytics. For more information, please visit www.3clogic.com.
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CONTACT: Janet Mesh
KEYWORD: UNITED STATES NORTH AMERICA MARYLAND
INDUSTRY KEYWORDS: COMMUNICATION TECHNOLOGY VOIP OTHER TELECOMMUNICATION TECHNOLOGY SOFTWARE OTHER COMMUNICATION
SOURCE: 3CLogic
Copyright Business Wire 2022.
PUB: 01/18/2022 03:11 AM/DISC: 01/18/2022 03:11 AM
http://www.businesswire.com/news/home/20220118005213/en
Copyright Business Wire 2022.
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