3CLogic, the leading voice-enabled and cloud contact center solution for ServiceNow announced its participation in this year’s ServiceNow in-person World Forum conference hosted in Chicago (November 2n.d) and Healthcare Roadshow series hosted in New York City (October 18th) and Chicago (November 1St). In addition, the company will co-host live speaking sessions where existing healthcare and customer support customers will share the benefits and impact of its solution powered by the ServiceNow platform for IT Service Management and Customer Workflows.
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3CLogic will unveil ServiceNow’s latest offerings in Chicago and New York City at the exclusive ServiceNow World Forum and Healthcare Roadshow Summit events, as both a speaker and exhibitor.
This follows the recent announcement of 3CLogic’s latest set of integrations with ServisyoNow’s Healthcare and Life Sciences Service Management product and Virtual Agent Designer. The company’s continued focus on enhancing CRMs and service management platforms with voice-enabled self-service, SMS, personalized live agent call routing, and AI-powered analytics has driven significant global growth in the industry. Marquee customers include Nissan, Korber Pharma, 7-Eleven, and Denny’s.
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“It’s a pleasure to be invited to join these exclusive ServiceNow events and share how ServiceNow customers are using 3CLogic to complement their digital transformation initiatives around customer and patient experience,” said Guillaume Seynhaeve, SVP of Alliances and Marketing at 3CLogic. “Ultimately, the right balance between self-service and smart access to live agent support is the key to great customer experiences and results – we offer both at ServiceNow.”
A ServiceNow Premier Technology Partner and Now® Certified application, 3CLogic is best known for delivering native voice and SMS capabilities to complement existing ServiceNow digital channels including computer telephony integrations (CTI), voice bot, embedded IVR call flow designers, call transcriptions, click-to-call, agent screen-pops, Sentiment and AI-powered Analytics, and integrated call reporting in ServiceNow.
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