IBM and ServiceNow announced the expansion of their strategic partnership, which aims to help companies reduce operational risks and reduce costs by applying AI to automate IT operations.
The new joint solution will be available later this year. It will combine IBM’s AI-supported hybrid cloud software and professional services with ServiceNow’s intelligent workflow capabilities and market-leading IT services and operations management products.
The solution aims to help customers gain deeper, AI-driven insights from their data, create benchmarks for typical IT environments, and take concise recommended measures for abnormal behaviors to help prevent and repair IT problems on a large scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities and focus on driving the necessary transformation projects to support the digital needs of their business.
IBM CEO Arvind Krishna said: “To the extent that every company has quickly become an AI company, AI is one of the biggest forces driving change in the IT industry.” By cooperating with ServiceNow and its market-leading Now Platform, customers will be able to Use AI to quickly reduce the cost of unforeseen IT events. Watson AIOps with the ServiceNow Now platform is a powerful new way for customers to use automation to transform their IT operations. “
ServiceNow CEO Bill McDermott said: “For every CEO, digital transformation has changed from an opportunity to an inevitable.” “As ServiceNow leads the workflow revolution, our cooperation with IBM combines the intelligent automation capabilities of the Now Platform with Watson AIOps. Combining the powerful features of the company. We are focused on driving productivity, innovation and growth. ServiceNow and IBM are helping customers meet the digital needs of 21st century enterprises.
The announcement reinforces the previously announced partnership between IBM and ServiceNow to help companies simplify IT operations in multi-cloud environments.
IBM also announced the establishment of the AIOps Elite team-a new free senior participation team dedicated to designing AIOps in the client environment and building and improving AI models.
Availability
The new joint solution will be implemented through a joint market entry strategy and will be available from IBM later this year. Learn more about the expanded partnership between IBM and ServiceNow here: https://www.ibm.com/watson/aiops
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