BlackBerry announced that it has established a cooperative relationship with ServiceNow to integrate BlackBerry AtHoc services into the Now platform for rapid crisis communication and IT service management.
By integrating BlackBerry AtHoc into the Now Platform workflow stack, the IT operations team will be able to utilize multiple communication channels in the event of an incident, thereby achieving more effective and secure communication. According to BlackBerry, this will lead to a higher level of collaboration with a wider range of businesses to maintain efficiency, productivity and profitability.
“Through this partnership, the IT team will be able to directly remind and form a first-class crisis team in the Now Platform’s ServiceNow interface to resolve and resolve any problems, such as serious service interruptions or service interruptions.” The statement said.
“Without leaving the platform, friction between multiple windows and open applications is eliminated, allowing for faster incident response and better problem resolution.”
The team will also be able to monitor the audit log for post-event review of incident response.
Ramon Pinero, vice president of BlackBerry BlackBerry AtHoc Services, said: “We know that customers spend a lot of time on the ServiceNow platform to plan and develop workflows that meet their business needs.”
“By embedding BlackBerry AtHoc into their ServiceNow workflow, customers can now seamlessly send users timely and secure notifications about critical events, such as service interruptions and new work instructions, without switching from the ServiceNow experience. This minimizes damage to the organization and reduces overall recovery time.”
Matt Schvimmer, senior vice president and general manager of ServiceNow’s ITSM business unit, said that this partnership brings together “two best players that can provide world-class security incident response management in a comprehensive digital workflow.”
He said: “We are very happy that BlackBerry AtHoc has become a trusted partner and look forward to providing AtHoc functionality to customers directly from our App Store.”
BlackBerry AtHoc enables organizations to communicate securely and reliably with their employees and other organizations through any device. BlackBerry AtHoc makes full use of the powerful functions of mobility, hybrid cloud and IP networks to provide a unified and secure end-to-end solution capable of real-time collaboration to ensure the normal operation of key business operations.
BlackBerry held its annual security summit this week, where industry experts and thought leaders from around the world discussed a series of topics, including security in remote working environments, business continuity, zero trust/zero contact, artificial intelligence, machine learning and crisis. Employee secure communication.
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