ServiceNow Workplace Service Delivery modernizes the employee workplace experience, enabling a new era of distributed work

Santa Clara, California-((Business line) -ServiceNow (NYSE: NOW) is a leading digital workflow company dedicated to providing people with better jobs. Today they announced the availability of its Workplace Service Delivery solution, which can provide employees with seamless Digital experience, no matter where they are, can improve employee productivity and satisfaction in a rapidly changing work environment. Workplace Service Delivery provides organizations with a single solution that enables employees to use their connected devices to reserve workspaces, including desks, meeting rooms, and collaboration spaces.

The solution enables employees to easily request room configuration, catering, audiovisual support, etc., while providing corporate real estate teams with the analysis and utilization data they need to optimize expenditure and service levels. As employees and companies choose a distributed work model, ServiceNow provides organizations with a seamless service delivery model for employees to use when they want to return to the office. With Workplace Service Delivery, ServiceNow can extend its unified employee service experience in HR, IT, legal and current workplace services.

“After adapting to the new world of remote work in the past six months, companies must now move from a crisis model to a planning model,” said Blake McConnell, senior vice president of employee workflow products at ServiceNow. “This includes reimagining processes and systems that enable employees to work safely and efficiently in a distributed environment. Supported by the Now platform, workplace service delivery aims to lay the foundation for a modern, connected employee experience in all work environments, thereby Help companies optimize how to manage their future workplaces and workforce.”

“Next year, two-thirds of companies will invest in automation related to their facilities. In addition, one-fifth of companies worldwide will add new applications to address undiscovered needs in the COVID-19 pandemic, including space utilization, Desk reservations and visitor management,” said Juliana Beauvais, IDC’s business application business research manager, which focuses on corporate assets, facilities and real estate management. “Moving forward, it’s more important for organizations to focus on the employee’s workplace experience than ever.”

The new ServiceNow Workplace Service Delivery solutions include:

• Workplace case management Enable the Workplace service team to manage service interactions with employees without relying on common tools such as e-mail, telephone and answering services. It enables them to standardize the documents, interactions and executions of employee queries and requests, while viewing the number and types of incoming cases.

• Workplace booking management Allow employees to book and reserve any physical workspace through the omnichannel self-service interface. They can reserve desks, offices, equipment or parking spaces for a day or a week through mobile devices or desktop computers. Employees can also book conference rooms for team meetings based on the availability of graphical Gantt chart views. Employees can create the best environment for their meetings, so meeting time, staff time and convenience facilities can be optimized to improve work efficiency.

• Workplace visitor management Allows employees to easily register guests arriving at the workplace, while automatically arranging their planned arrival tasks and visitor communication procedures. Workplace teams and office receptionists can easily monitor the arrival status of visitors using real-time dashboards. Automatic tasks and approvals are generated to initiate building visits, badge printing, Wi-Fi access, and any other requirements to reach them. Workplace visitor management will be provided in the workplace service delivery in late October.

• Workplace space management Provide workplace managers with the tools and visibility they need to help them plan and optimize the evolving digital workplace. Workplace teams can use space utilization tools and dashboards to optimize floor space and meeting room utilization. Workplace Space Management will be offered in Workplace Service Delivery products next month.

ServiceNow will continue to introduce new features for workplace service delivery, including performance analysis and predictive intelligence, enabling companies to develop and optimize workspace and workplace design based on the changing needs of employees. This version is an asset after ServiceNow acquired App4Mation’s 4Facility asset in the second quarter of 2020, which is the basis for the new Workplace Service Delivery product.

For companies planning a safe return to work strategy, in addition to the automatic cleaning task assignment after daily use, Workplace Service Delivery also provides the function of establishing a safe distance for working space reservations. Customers who want to expand these functions through employee health checks, contact tracking and PPE inventory management, employee travel safety, and targeted employee activities can easily add ServiceNow Safe Workplace Suite and HR Service Delivery to form a complete workplace return solution .

About ServiceNow

ServiceNow (NYSE: NOW) is creating the world of work and making people work better. Our cloud-based platform and solutions provide digital workflows that can create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.

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