SANTA CLARA, Calif .– (WIRE OF BUSINESS)-ServiceNow (NYSE: NOW) today released ServiceNow Impact, the industry’s first enterprise software solution designed to help customers accelerate the return on their digital transformation investments. Built on the Now Platform, ServiceNow Impact combines AI -powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalized digital experience.
IDC estimates that more than three trillion dollars have been invested in digital transformation initiatives around the world in the past three years, but less than half of the organizations implementing those projects have achieved the expected results.i Companies everywhere are feeling this “value gap” due to the proliferation of point projects that do not work together effectively, the increasing need for companies to spend resources on maintaining these legacy solutions, and growing shortages. of talent.
ServiceNow Impact is designed to close the value gap with personalized recommendations and insights, premium technical support and prevention tools, role-based training and certification, expert instruction, and guidance. prescriptive, everything is delivered in a premium digital experience. Tailored by company, industry, and office, ServiceNow Impact is the first human value acceleration and AI-powered solution.
“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. The ServiceNow platform provides a single pane of glass to enable next-generation business models, ”said ServiceNow CEO Bill McDermott.“ ServiceNow Impact is an intuitive, consumer-grade mobile application that showcases of value from investments to change in real-time. Its impressive global demand proves that nothing like it has been delivered in enterprise software. ”
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“Customer expectations have changed, and organizations are looking to get greater value faster from their digital investments,” said Paul Greenberg, CRM industry thought leader and Managing Principal of The 56 Group, LLC . “ServiceNow Impact provides an innovative value acceleration strategy for its customers that increases the level of B2B customer experience in the industry.”
Now available, ServiceNow Impact is designed to meet customers where they are on their unique digital transformation journey. Using the power of Now Platform’s AI and recommendation engine, customers can use ServiceNow Impact to:
- Personalize the digital transformation experience with peer and industry benchmarks, real-time tracking, a value journey builder, and AI-curated content and recommendations.
- Align the change strategy with business results to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal-specific offers, fixed coverage that can be activated as needed).
- Strengthen internal expertise with a dedicated team of experts, partner collaboration, counseling sessions, and tailored training and coaching.
As part of ServiceNow Impact, the company today also released a major update to its Now Learning training and certification platform that offers on-demand, instructor-lead, and custom training and certification programs.
What customers are saying about ServiceNow Impact
Customers including Anaplan, NewsCorp, Infor, and the State of Montana have adopted ServiceNow Impact to help accelerate their digital transformation journeys and achieve sustainable returns on their technology investments.
“To achieve scale and have a real impact on the digital transition in our agencies, we need to significantly increase the number of people making applications. ServiceNow Impact is a comprehensive personalized enterprise program that will help with procurement. of critical roles to fill and provide technical training for a seamless experience.Enabling new digital business models on the ServiceNow platform allows the state of Montana to embrace the technology in new ways and create value in everything we do. ” – Kevin Gilbertson, CIO at the State of Montana
“Our investment in enterprise workflow technology is key to digitizing operations and enabling innovation in business and HR service centers. ServiceNow Impact helps us integrate and accelerate solutions to ensure greater flexibility and coordination among teams. Through innovative and personalized technology, we are transforming key components of our operations to ultimately empower better employee experiences and customer interactions. ” – David Kline, CTO at NewsCorp
“Delivering a great employee experience is paramount. ServiceNow Impact provides tailored support and strategic guidance to align our organization’s global technology priorities with the ServiceNow technology we use. It helps us achieve our strategy and maximize the value of our investment.The rising demand for Connected Planning means agility and prioritizing the right skills and expertise in teams is key.At Impact, we are excited to develop a strategic roadmap that uses ServiceNow as part of our customer experience support to help us further expand and lift our first customer perspective. ” – Sesh Tirumala, CIO and Anaplan
“We look forward to using ServiceNow Customer Service Management, along with Impact, to help us improve support operations and ensure optimal collaboration with our business functions for successful customer engagement. This ServiceNow will be key as we continue to improve the support and service experience we provide to our customers. ” – Mark Moeller, SVP of Global Support at Infor
Additional information
Use of Forward-Looking Statements
This press release contains “forward-looking statements” regarding the expectations, beliefs, plans, intentions and strategies associated with ServiceNow Impact. Such future statements include statements regarding product capabilities and offerings and expected benefits to ServiceNow and customers. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by expected statements. If any such risks or uncertainties materialize or if any of the assumptions prove to be incorrect, our results may differ materially from the results expressed or implied by the statements we make. We have no obligation, and we do not intend, to update the statements in the future. Factors that may cause actual results to differ from those in any future statements include, without limitation, (i) uncertainty as to whether sales will justify investment in this solution; (ii) unexpected delays, difficulties, and costs in helping to accelerate the return on large scale investment in technology and (iii) uncertainty and changes in the digital transformation landscape. Additional information on factors that may affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world a better place for everyone. Our cloud-based platform and solutions help digitize and unite organizations so they can find smarter, faster, more efficient ways to streamline workflows. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we can imagine. The world works with ServiceNow ™. For more information, visit: www.servicenow.com.
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i Source: IDC Digital Transformation Sentiment Survey 2019, IDC Future Enterprise Resilience 2021, Wave 9, October 1-15, 2021