NEW YORK at SAN JUAN, Ene. 24, 2022 / PRNewswire/ – Translations.com, the technology division of TransPerfect, the world’s largest provider of language and technology solutions for global businesses, today announced the certification of the new GlobalLink Connect integration for ServiceNow.
GlobalLink Connect for ServiceNow, a Now Certified App, is Translations.com’s all-in-one solution to initiate, automate, control, track, and complete all aspects of the translation process, all within the user ServiceNow interface. The combination of ServiceNow’s workflow automation platform and GlobalLink’s extended localization workflow capabilities provide users with a comprehensive solution for managing global enterprise content with minimal effort and virtually no IT overhead. When integrated with GlobalLink AI, ServiceNow offers users reduced cost and time-to-market while still maintaining high quality translations.
New GlobalLink Connect certified features for ServiceNow include:
- The agent chat is translated into the user’s native language (compatibility with ServiceNow Rome and Quebec versions)
- Support for translation of both portal content and tables
- Ability to connect multiple GlobalLink Project Director (PD) initiatives and configure custom attributes
- Removing the chat role requirement
- Simplified automatic submission
GlobalLink Connect for ServiceNow continues to support:
- Connect Chat (compatibility with ServiceNow Paris, Rome, at Quebec versions)
- Knowledge (articles, article templates, and blocks)
- Records of extended work (cases and incidents)
- Service Portal (messages, options, field labels, SP instance and menu, SP rectangle menu item, Portal announcements, catalog items, query option variable, and category)
- Survey (metrics and types of analysis)
- System notifications and email templates
Learn more about Translations.com’s certified GlobalLink Connect for ServiceNow solution on their dedicated partner page.
Erika Vidricksen, Human Resources Knowledge Analyst at Koch Industries, added, “We ship thousands of catalog items and knowledge articles using GlobalLink Connect for ServiceNow each year and can’t keep up with the volume without a plug-in. Having the capability to submit translation requests directly from ServiceNow instead of going to the second system or website saves hours of manual effort each week. ”
President and CEO of TransPerfect Phil Shawe said, “We are proud to offer a Now Certified translation management solution to joint customers looking to grow their brand around the world. The combination of GlobalLink and ServiceNow will give users the ability to build fully localized digital workflows. “
About Translations.com
Translations.com is the world’s largest provider of enterprise localization services and technology solutions. From offices in over 100 cities on six continents, Translations.com offers a full range of services in 170+ languages to clients around the world. More than 5,000 global organizations use Translations.com’s GlobalLink® technology to simplify the management of multilingual content. Translations.com is part of the TransPerfect family of companies, with global headquarters in New York and regional headquarters in London at Hong Kong. For more information, please visit www.translations.com.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work better for people. Their cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. For more information, visit: www.servicenow.com.
SOURCE Translations.com
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