In its latest report on business strategy management tools, “Forrester Wave: Strategy”, the analysis company Forrester Research named Enterprise Cloud Service Company ServiceNow as a leader in IT business management (ITBM) solutions. Portfolio Management Tools’, Corresponds to the third quarter of 2017.
ServiceNow scored the highest in product and program management, integration support, product strategy, and partner ecosystem. In addition, in the report, the company received a higher rating in the portfolio management section than other suppliers. According to Forrester, strategic management tools for the business portfolio are critical to the company’s digital transformation.
This year, ServiceNow launched different IT business management applications so that system administrators (CIOs) can have a control center to manage their IT department as if it were an enterprise. With the ability to control different combinations of projects and applications, and have financial information about delivery costs, CIOs can better manage their resources and budgets to more effectively respond to company goals.
In order to prepare the report, the Forrester report is based on the evaluation of 27 different criteria, which are divided into three levels: current offer, strategy and market share. In this way, it shows how each vendor can quantify and help enterprise architecture (EA) professionals and project and project portfolio management offices (PMOs) make the right decisions.
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