Servicenow: End User and Fulfiller Guide

ServiceNow ITSM user guide is specifically aimed at the service desk rather than administrators and developers. It covers all the fundamental knowledge often missed in its technical course lead instruction. It covers moving around, updating calls, making the best use of features and functions for the END USER who works as IT support staff and other IT capacities. Often left to the Administrator or expensive training courses that extend beyond the requirements of the user, This guide will teach you ITSM end users, fulfillers tricks and tips, plus essential functions to thoroughly understand how to make the most out of the platform.Navigation of the system, shortcuts, manipulating personal layouts and columns, SLAs, customising personal favourites, filters, lists and views, creating reports, Tab browsing, themes, searches, Personalised list columns, shortcuts, connect chat, notifications, and the structure of tickets, tasks, requests and request items.This book is ideal for the enthusiastic employee who wants to make the most of their ServiceNow platform, of for the organisation wishing to provide all their fulfilled users with a comprehensive support reference. recommended readersITSM FulfillersService Desk ManagersServicedesk ticket managers Change managersIncident managers All employees involved in accurate ServiceNow usage and reporting.