SANTA CLARA, Calif .– (WIRE OF BUSINESS)-ServiceNow (NYSE: NOW) today announced that Lightstep is extending beyond observation and creating a unique portfolio for app development with the general availability of Lightstep Incident Response, helping to make it more reliable and robust digital products and services of organizations. Lightstep Incident Response will allow developers and site reliability engineers (SREs) to reduce downtime by arming them with the service context and automation they need to effectively respond to incidents, such as software bugs. , power outage, or network down.
“What we’re hearing from developers and SREs is that eliminating the‘ context switch ’-flipping between observability, on-call, collaboration and incident management tools-will reduce human errors and will speed up response times, ”said Rohit Jainendra, vice president and general manager of emerging businesses at ServiceNow. “At Lightstep Incident Response, we provide teams with a single platform that orchestrates on-call escalation, alert grouping, incident analysis, and remediation, while seamlessly integrating collaboration and incident management tools to eliminate ‘context switch’ and resolve incidents quickly. . ”
ServiceNow acquired Lightstep in 2021 to extend the benefits of observability to business functions and enable enterprises to scale their cloud-native capabilities. The company plans to extend Lightstep’s capabilities beyond observation, with a mission to be an end-to-end platform for app development organizations. The overall availability of Lightstep Incident Response marks the first major step in that mission.
Lightstep Incident Response manages the organization’s call cycles by synchronizing everyone’s schedule to a shared calendar, with specific tags indicating who needs to loop based on the nature of the incidents and services affected. From there, collaborators are invited to a dedicated channel based on prebuilt collaboration integrations for quick remediation. Additionally, they can create automations that self-triage and remediate problems in case they happen again.
Lightstep Incident Response seamlessly integrates leading monitoring, observability and collaboration tools, including LogicMonitor, Postman, Sumo Logic, Zoom, and more, that streamline the incident response process. For ServiceNow customers, Lightstep Incident Response natively integrates with the Now Platform, allowing users to quickly respond to incidents in the right team all on one platform and connect incident response to key operations – puts the full power of their organization behind the end- customer experience.
“Combining real-time incident observation and response gives on-call engineers strong insight into important changes and the ability to act quickly,” said Ben Sigelman, Lightstep general manager and co- creator of OpenTelemetry. “With the introduction of Lightstep Incident Response, we deliver the all-in-one solution for developers and SREs to act with the speed and efficiency necessary to maintain exceptional experiences for customers who use their applications and service. In combination with OpenTelemetry, a Cloud Native Computing Foundation sandbox project founded on part of Lightstep, organizations will now have the data platform, workflows, and an open standards approach needed to successfully run highly distributed native cloud services. ”
What Customers Say about Lightstep Incident Response
General availability now follows an early access period that includes hundreds of testing and customers such as Assembly, DataVox, Lean, and Roambee who are already realizing the benefits of Lightstep Incident Response.
“Lightstep Incident Response has enabled the Assembly to connect our SRE teams in different geographies and time zones so they can quickly convert insights into action while also maintaining the reliability and continuity of our critical service, ”said Muthu Gurumoorthy, CTO and co-founder at the Assembly. “It has become a gamechanger for our on-call engineers and developers. At Lightstep Incident Response, our team is empowered and engaged, because they know they are armed with the critical context needed to resolve incidents. fast, and deliver the seamless experiences customers expect from us. ”
“Lightstep Incident Response enables our on-call technician to respond more quickly to customer emergency messages,” said John Dineen, Director of EE Services at DataVox. “Our on-call engineers can be notified of an alert via phone call, SMS, mobile app, or email, which is a game-changer. The many means of communication, as well as the automation capabilities provided by Lightstep Incident Response, have empowered our team to resolve incidents and alerts more quickly and visibility. ”
“Lightstep has enabled us to maintain a culture of proactive and predictable incident response within our company,” said Tilak Joshi, CEO of Lean. “If previously there was a risk for whitespace between an incident occurring and being resolved, our team will quickly learn about any new incidents, respond quickly, and ensure a reliable experience for our partners and users. . ”
“When it comes to managing global supply chain logistics for mission critical delivery, such as COVID-19 vaccines or food assistance to those in need, customers rely on Roambee’s real-time, sensor-driven supply chain visibility platform , ”said Shailesh Mangal, VP of engineering at Roambee. “Lightstep Incident Response has helped our teams resolve any issues that arise more quickly and agile, so that we can keep delivering these life-saving products on the right track, in condition, and deliver them to hands of those who need them most. ”
Availability and More Information
Lightstep Incident Response is offered as free and paid versions and introduces an innovative usage -based pricing model based on the number of active services operated. Customers don’t pay by seat and only pay for what they use. This allows the entire team to participate in the incident response process and drive a culture of service ownership. Customers can get started right away with a 30-day free trial.
Lightstep Incident Response is now available at https://lightstep.com/incident-response.
Learn more from RJ Jainendra on the importance of Lightstep Incident Response.
Use of Forward-Looking Statements
This press release contains “forward-looking statements” about the expectations, beliefs, plans, intentions and strategies associated with ServiceNow’s Lightstep product portfolio and app development. Such future statements include statements about product capabilities, current and planned offers and expected benefits to ServiceNow and customers. Forward -looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied. of expected statements. If any such risks or uncertainties materialize or if any of the assumptions are proven wrong, our results may differ materially from the results expressed or implied by future statements we make. We have no obligation, and we do not intend, to update the forward-looking statements. Factors that may cause actual results to differ from those in any forward-looking statement include, without limitation, (i) unexpected delays, difficulties, and costs in expanding Lightstep’s capabilities; and (ii) uncertainty as to whether sales would justify this approach. Additional information on factors that may affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world a better place for everyone. Our cloud-based platform and solutions help digitize and unite organizations so they can find smarter, faster, more efficient ways to streamline workflows. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we can imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.
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