Dubai, UAE, March 16, 2022: ServiceNow announced that Lightstep is going beyond observation and building a unique portfolio for app development with the general availability of Lightstep Incident Response, helping to make organizations ’digital products and services more reliable and stable. . Lightstep Incident Response will allow developers and site reliability engineers (SREs) to reduce downtime by arming them with the service context and automation they need to effectively respond to incidents, such as software bugs. , power outage, or network down.
“What we’re hearing from developers and SREs is that eliminating the‘ context switch ’-flipping between observability, on-call, collaboration and incident management tools-will reduce human errors and will speed up response times ”, said Rohit Jainendra, Vice President and General Manager of Emerging Businesses at ServiceNow. “At Lightstep Incident Response, we provide teams with a single platform that orchestrates on-call escalation, alert grouping, incident analysis, and remediation, while seamlessly integrating collaboration and incident management tools to eliminate ‘context switch’ and resolve incidents quickly. ”.
ServiceNow acquired Lightstep in 2021 to extend the benefits of observability to business functions and enable enterprises to scale their cloud-native capabilities. The company plans to extend Lightstep’s capabilities beyond observation, with a mission to be an end-to-end platform for app development organizations. The overall availability of Lightstep Incident Response marks the first major step in that mission.
Lightstep Incident Response manages the organization’s call cycles by synchronizing everyone’s schedule to a shared calendar, with specific tags that indicate who needs to loop based on the nature of the incidents and services affected. From there, collaborators are invited to a dedicated channel based on prebuilt collaboration integrations for quick remediation. Additionally, they can create automations that self-triage and remediate problems in case they happen again.
Lightstep Incident Response seamlessly integrates leading monitoring, observability and collaboration tools, including LogicMonitor, Postman, Sumo Logic, Zoom, and more, that streamline the incident response process. For ServiceNow customers, Lightstep Incident Response natively integrates with the Now Platform, allowing users to quickly respond to incidents in the right team all on one platform and connect incident response to key operations – puts the full power of their organization behind the end- customer experience.
“The integration of real-time incident observation and response gives on-call engineers strong insight into important changes and the ability to act quickly,” said Ben Sigelman, General Manager of Lightstep and co -creator of OpenTelemetry. “With the introduction of Lightstep Incident Response, we deliver the all-in-one solution for developers and SREs to act with the speed and efficiency necessary to maintain exceptional experiences for customers who use their applications and service. In combination with OpenTelemetry, a Cloud Native Computing Foundation sandbox project founded on part of Lightstep, organizations will now have the data platform, workflows, and an open standards approach needed to successfully run highly distributed native cloud services. “
Availability and More Information
Lightstep Incident Response is offered as free and paid versions and introduces an innovative usage -based pricing model based on the number of active services operated. Customers don’t pay by seat and only pay for what they use. This allows the entire team to participate in the incident response process and drive a culture of service ownership. Customers can get started right away with a 30-day free trial.
Lightstep Incident Response is now available at https://lightstep.com/incident-response.