Swedbank continues to introduce new products to improve the modern customer experience. Sven Lagerberg of ServiceNow in Sweden said that today, the new ServiceNow cloud installation of the large bank in various IT environments has also been completed. Swedbank launched several other CRM and customer participation management projects in 2017. The team was ordered by a team composed of representatives from CISO, EA heads, service transition and operations. Maybe it was a response to too much criticism from management last year…
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