Leading digital workflow company ServiceNow (New York Stock Exchange: NOW) makes people’s jobs better. The company announced that Paul Smith will join the company on July 7 as the senior vice president and general manager of EMEA. Smith is from Salesforce and has held various positions in pan-European, Middle East and Africa regions, and most recently served as executive vice president and general manager of the UK.
Smith has 17 years of experience in various leadership and senior management positions in the technical field. Smith has a proven track record in driving sales departments, entering market processes, and developing new markets to achieve triple-digit growth.
ServiceNow CEO Bill McDermott said: “As global companies transform themselves into modern digital enterprises, ServiceNow is at the forefront of the workflow revolution.” “The best leaders and top talent want to work for companies that can shape the future, such as ServiceNow. Paul Smith will join our team to serve our customers and make our ambitions to become the leading enterprise software company in the 21st century. We are very happy to take the EMEA region to a new level.”
Smith will lead many important markets and growth opportunities for the company. Compared with last year, ServiceNow sales in the EMEA region in 2019 increased by 32%; as of the first quarter of 2020, operating income in Europe, the Middle East, and Africa was approximately US$1 billion.
Smith said: “ServiceNow is a leader in workflow and one of the most exciting and innovative growth companies in the world.” “The pioneering spirit of the platform now brings a rare combination of scale and flexibility to ServiceNow. It is this combination that allows customers to demand their key partners as they work on digital transformation to adapt to upcoming changes.”
Smith continued: “In your life, there are sometimes opportunities to define a career; ServiceNow is an opportunity for me. Excellent employees and dedication to the success of customers and partners distinguish the company from other global brands. I am very happy to join us and have the opportunity to lead Europe, the Middle East and Africa into the next phase of growth.”
Smith succeeds Philip van der Wilt (held this position from January 2016 to July 2020). During this period, under the leadership of Van der Wilt, the company developed rapidly in the EMEA region and established a strong footprint in the region.
“I thank Philip for his leadership in the development of our EMEA region over the past four years and for establishing ServiceNow as a strategic partner for many of the world’s leading companies,” said Kevin Haverty, the company’s executive vice president of global sales. ServiceNow. “With Paul, we can move on and enter the next phase of growth. Paul’s extensive experience and extraordinary track record in the region will help enhance our leading position as a senior executive partner seeking digital transformation.”
Smith started his career at Procter and Gamble, but soon followed his passion for technology and brought him to Microsoft. He also led a number of innovative start-ups. He joined Salesforce in 2012 to lead the EMEA Marketing Cloud business. He then led EMEA cloud sales until he was appointed as Executive Vice President and General Motors UK&I in February 2019.
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