ServiceNow announced a customer service plan to provide support to public and private sector organizations during the COVID-19 pandemic.
To this end, ServiceNow announced the launch of four new community applications to help organizations, including government agencies and enterprises, manage complex emergency response workflows. These apps are now available for free on servicenow.com/crisisresponse until September 30, 2020.
1. Emergency Outreach: During a crisis, this workflow uses the Now platform to help the company communicate with employees to assess the impact. Employers can get in touch via email to share information and security measures, and ask employees to confirm their safety and where they are. Employers can also use ServiceNow Now Mobile App to send push notifications to employees and request responses. (Application developed by ServiceNow)
2. Emergency self-reporting: This workflow can help employees inform their employers that they have been quarantined and when they wish to return to the workplace. He also provides work process support to employers. (Application developed by ServiceNow)
Emergency exposure management: When an organization realizes that an employee has been diagnosed with a disease, this workflow can help employers find out who else is exposed to the virus based on the situation they encounter. The employee’s workplace. (Application developed by ServiceNow)
4. Emergency response operation application for government agencies: ServiceNow customer Washington State Department of Health has developed an emergency response operation application on the Now platform to manage its own response to COVID-19. In cooperation with ServiceNow, the Ministry of Health is providing the application for free to other government agencies. (The application was originally developed by the customer)
Common tasks
In the ServiceNow global community, we see that the frontline medical staff who oppose COVID-19 need support. These workers need resources such as masks, protective clothing, glasses and medical testing equipment, as well as basic necessities such as food, accommodation, training and support. ServiceNow donated a total of US$100,000 to the International Medical Team and the CDC Foundation.
The global medical crisis is creating a new reality for everyone. In this day and age, ServiceNow wants to maintain digital connections to learn from each other.
Knowledge 2020 digital
In order to protect the health and safety of Knowledge 2020 participants, partners and communities, we have decided to turn Knowledge 2020 into a digital event to replace sports activities in Orlando, Florida. The digital event will start on May 5.
The Knowledge 2020 digital experience showcases how customers can improve productivity through modern digital workflows, showcases the latest customer and platform innovations, and inspires the ServiceNow community to continuously create outstanding experiences for enterprises.
More detailed information about the digital experience of knowledge in 2020 will be released in the coming weeks, including information about the registration process.
Employee protection service now
ServiceNow has taken action to ensure the health and safety of its more than 10,000 employees and employees worldwide. As part of it:
• The company has required global employees to work from home from March 11 to help limit social connections;
• During this family work period, the salaries of full-time and part-time employees, contractors and support staff will remain unchanged; and
• Employees should avoid business trips unless they are deemed critical to the business and occur in their own country.
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