Dubai, UAE, March 24, 2022: ServiceNow, the leading digital workflow company that makes the world a better place for everyone, today announced its release on the Now Platform San Diego. With an upgraded, more modern visual design and new Robotic Process Automation (RPA) capabilities that deliver on the promise of hyperautomation, the latest version of the Now Platform is designed to help organizations address the toughest challenges they face. of every industry, in every region, and change businesses for a new economy.
“From great resignations, to supply chain disruptions, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that technology strategy has become business strategy”, he said. by Chirantan “CJ” Desai, Chief Operating Officer, Services Today. “With our release of Now Platform San Diego, we empower digital-first leaders to create smarter, faster, better ways of working, and unlock the true potential of hyperautomation in their organization. “
Organizations are struggling to find more agile and employee -led ways of working to keep their people productive and engaged. The Now Platform San Diego release helps customers in all industries drive productivity, accelerate the cost of hyperautomation, and create better, smarter experiences for a new world of work, all in one platform for digital business.
Revolutionizing work with smarter experiences
With the introduction of San Diego’s Next Experience Now Platform release, ServiceNow is streamlining the experience for the platform’s 70M+ annual active users, who use ServiceNow every day to do their job. Platform users will see all of their most important tasks at their fingertips, across all of their applications, so they can quickly learn what’s important. Next Experience delivers modern, streamlined navigation that brings each application together under a single experience, and enhances Favorites and History so people can get back to their most important work.
Next Experience delivers an upgraded, modern visual design, including a completely redesigned component library, new iconography, typography, and illustrations. The experience delivers enhanced personalization, such as accessibility preferences, information density and layout preferences, and a choice between light or dark mode.
With 25 purpose-built workspaces featuring next-generation visual design, emerging insights using dashboards, and using machine learning to assign tasks and recommend the next best action, Next also helps Experience platform users who instantly get the information they need and move priority tasks forward faster. The new workspaces include the new CSM Configurable Workspace, Dispatcher Workspace, HR Agent Workspace, Cloud Operations Workspace, Service Operations Workspace, and Hardware Asset Manager Workspace, so teams across customer service, HR, field service, and IT can smarter and better respond to requests or issues.
Noteworthy in new workspace experiences is the Service Operations Workspace. Initially available in San Diego for IT Service Management teams, and later expected to be available for IT Operations Management teams in Q2 2022, this new workspace will redefine how the two can work and collaborate. formerly siled organization within an experience. Although these two groups were previously considered as separate functions within the IT organization, the Service Operations Workspace brings them together to deliver more proactive, seamless employee experiences and empower employees with IT knowledge such as service desk agents and operations teams with AI -enabled guidance to help resolve issues quickly.
Accelerates the cost of hyperautomation on a single platform with new RPA capabilities
Organizations must adopt new digital business models so that they can respond quickly to changing market conditions and customer demands. However, disconnected, critical systems and reliance on Center of Excellence specialties are creating islands of automation, resulting in expensive, repetitive, and manual work for employees that hinders digital transformation.
Hyperautomation presents a solution-combining technologies such as low-code application development, artificial intelligence, integration, and robotic process automation (RPA) to connect modern, legacy, or unstructured data sources and accelerate digital transformation .
Within its release of the Now Platform San Diego, ServiceNow is adding the final component to its current technologies to deliver hyperautomation with the introduction of the Automation Engine. The Automation Engine is a complete automation and integration solution that combines the Integration Hub with new RPA capabilities, delivering an average 3X faster time to value. Along with ServiceNow’s native low-code app development product, App Engine, Automation Engine brings turn-key solutions that are easily accessible without a learning curve for ServiceNow developers, allowing employees to i automate manual, repetitive actions and connect to any system, modern or legacy.
The Automation Engine also features the brand-new RPA Hub, which provides a centralized command and control center to monitor, manage, and deploy digital robots, so that organizations can automate any repetitive, manual manual tasks, streamline business processes, and help boost employee productivity, while reducing human mistakes.
The RPA Hub features 1300+ pre-built components to accelerate time to value for automation initiatives, and an RPA Desktop Design Studio, which allows users to design, test, and publish both attended and unattended bots as they quickly measured automation. There is no access to the RPA Hub code built into Flow Designer via RPA Hub Spoke, which allows any ServiceNow developer to use the RPA Hub along with the Integration Hub, all in a familiar interface.
Introduction new out-of-the-box industry solutions
Various industries need dedicated solutions to advance their digital transformation efforts. The release of Now Platform San Diego includes vertical solutions that address the unique digital needs of banks, insurance companies, and telecommunications and technology providers.
- Banking: ServiceNow helps banks create more transparent, repeatable processes to improve the end-customer experience. New Deposit Operations for Banking automates standard checking, savings, and certificate deposit requests to help bank employees complete work quickly, and Client Lifecycle Operations for Banking manages onboarding, account updates, KYC updates, and notification of death processes in a fast, more compliant manner. way.
- Insurance: ServiceNow is modernizing insurance operations with its first-of-its-kind solution specifically suited to the demands of carriers and their customers. This includes Personal and Commercial Lines Servicing capabilities to enable policy servicing on personal and commercial business lines between carriers and their customers, policyholders, and distribution partners, aware of ACORD standards. to improve consistency and collaboration.
- Technology Providers: ServiceNow launches its first targeted solutions for technology providers to streamline customer experiences and ecosystems, and quickly launch new services so they can keep pace with the pace of change and increasing demand for in cloud-based and managed services. New products include Technology Provider Service Management to combine care and operations with AI-enabled self-service and support for a more proactive customer experience and ecosystem. Order Management for Technology Providers helps grow revenue by launching and delivering products and services quickly and with greater control.
ServiceNow continues to invest in industry solutions to help organizations drive value quickly, including the introduction of new telecommunications solutions such as Order Management, Service Management and Operations Management for telecom providers. .
“Organizations today are increasingly competing on experience, both when it comes to their employees and customers, to retain talent, grow revenue and drive stability”, says Drs. Lara Greden, Director of Research for IDC’s Platform as a Service (PaaS) practice. “Streamlining how work happens across teams and functions, with smart, connected experiences and by integrating diverse systems, siloe and processes into one platform, will be a strategic advantage. We look forward to it. that ServiceNow’s new solutions will help organizations deliver more productive, collaborative employee experiences, better value for customers, and overall result in faster returns on their technology investments. ”
Availability
The Now Platform San Diego release is generally available now.