STAMFORD, Conn .– (WIRE OF BUSINESS)-Businesses should consolidate all IT operations, businesses and organizations under one enterprise service management (ESM) mesh, as differences in these areas disappear, according to a new research report that published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens report ™ Enterprise Service Management- Services & Solutions for the US found that businesses are using long-term strategies to manage all operations using similar processes and eliminate repetitive repeat ESM solution for separate loops. ESM software providers are embracing this trend, assembling broad, pan-enterprise solutions into a “platform of platforms” approach.
“New business models and job definitions have blurred the lines between IT and business,” said Bill Huber, ISG partner, Digital Platforms and Solutions. “To be sustainable and focused on business goals, companies need a standardized, resilient enterprise service mesh.”
Over time, most enterprise IT will disappear into the cloud, ISG predicts. The traditional IT departments that currently manage systems, access, and assets will continue to move into a key role as strategic partners that enable business functions at every level. Other enterprise utilities will also move to the cloud, as functions such as accounts payable and workforce administration become modular, omnipresent capabilities within a comprehensive platform.
Businesses want managed services to showcase the aggregation of portfolios, solving multiple issues in one solution, says Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
“The new approach to managed services brings together IT and business operations to integrate software product and application maintenance and personalization across IT, business and company portfolios,” Aase said. “The new focus is on pre-built solutions and support.”
Businesses need comprehensive ESM consulting services to navigate these changes, he said.
“Businesses are looking for integrated consulting capabilities across all of their business portfolios,” Aase said. “We see a growing need for a calibrated integration of strategy, technology, business and industry consulting.”
The report also identifies four other capabilities that businesses seek from ESM consulting service providers: industry -leading frameworks, methods and reference architectures; services for stability and continuity across IT, spanning business and company fields; industry and domain consulting; and modernization process. ISG offers additional insights and observations in these areas of need in the other three quadrants of the report.
For more insights into how new technologies and business models are transforming ESM, read this post on the ISG blog, “Demystifying Enterprise Service Management – Beyond IT.”
The 2022 ISG Provider Lens ™ Enterprise Service Management – Services & Solutions report for the US examines the capabilities of 42 providers in four quadrants: ESM Consulting Services, ESM Managed Services for Converged IT and Business Operations, ESM Implementation and Integration Services and ESM Software Provider.
The report named Accenture, Capgemini, Cognizant, Infosys, TCS and Wipro as Leaders in three quadrant each and Tech Mahindra as Leader in two quadrant. It named Atlassian, BMC, Deloitte, DXC Technology, HCL, Ivanti, KPMG, LTI, Micro Focus and ServiceNow as Leaders in a quadrant each.
In addition, LTI, Mindtree, Symphony SummitAI and Tech Mahindra have been named as Rising Stars – companies with a “promising portfolio” and “high future potential” as defined by ISG – in a quadrant each.
ISG Provider Lens is starting a new year of research on this report and introducing a new format for its 2022 study, Aase said.
“The core of our reports is the same, including an executive summary, observations, quadrants and leader profiles,” Aase said. “But we are emphasizing more on the day-to-day issue of the enterprise buying these services. The trends, challenges, best practices and characteristics of business consumers are better highlighted in our new format. , along with more direct quotes and observations from leading authors. ”
Customized versions of the report are available from Wipro and Symphony SummitAI.
The 2022 ISG Provider Lens ™ Enterprise Service Management – Services & Solutions report for the US is available to subscribers or for a one -time purchase on this webpage.
All ISG Provider Lens ™ evaluations now feature customer experience (CX) data that measures actual enterprise experience using provider -specific services and solutions. Enterprise customers who want to share their experience with a particular provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in exchange for their feedback.
About ISG Provider Lens ™ Research
The ISG Provider Lens ™ Quadrant research series is the only testing service provider of its kind to combine empirical, data-driven market research and analysis with the real-world experience and observations of ISG’s global advisory team. Businesses can find a wealth of detailed market data and analysis to help guide their selection of appropriate sourcing partners, while ISG consultants use the reports to validate their own market knowledge and make recommendations. to ISG enterprise clients. The research currently covers providers offering their services around the world, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordics, Australia and Singapore/Malaysia, which there are additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
An accompanying research series, the ISG Provider Lens Archetype reports, offers a first-of-its-kind analysis of providers from the perspective of specific consumer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 businesses, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational efficiency and faster growth. The company specializes in digital innovation services, including automation, cloud and data analytics; sourcing advisory; managed risk management and services; carrier network services; strategy and design of operations; change management; research and analysis in market intelligence and technology. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.