There used to be a saying that if you buy IBM, you’ll never be fired, and now, if you choose Logitech, you can be sure you’ll get top tech that is exemplary legendary and logically long-lasting, which makes you look pretty legitimate luminary, so what about the Logitech Select?
Logitech. Founded in 1981 in Lausanne, Switzerland, much of the consumer space recognizes Logitech for its webcams, keyboards, mice and its innovative computer peripherals. The company has always been committed to innovation and quality, with products and experiences that have a daily place in so many people’s lives, ever since its earlier days through the invention of the infrared cordless mouse, thumb-operated trackball, laser mouse and much more first.
Today, Logitech products are sold in almost every country in the world, and have become a multi-brand company that designs products that bring people together through music, gaming, video and computing, for consumers, content creation, or business or business. with its business-class keyboard and mouse, and its awesome video collaboration solutions.
And that’s the focus of Logitech’s latest line – Logitech Select, now launched in Australia. It is billed as “an all-in-one service plan that ensures video collaboration solutions are always ready and working when teams need them, with business services to support every need. “
Business users need robust business -class service, and that’s why Logitech says its Logitech Select service is “a comprehensive service plan that delivers reliability, continuity, and peace of mind. mind at the enterprise level by an expert provider.It offers 24/7 support, a dedicated Customer Success Manager, accelerated RMA, onsite spares, and advanced Sync analytics, along with customizable alerts via of ServiceNow integration. “
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Sean Byrne, Logitech’s Head of Video Conferencing for Australia and New Zealand, said that at the heart of Logitech Select is the company’s desire to support productivity within the workplace, saying:
“Logitech Select is about people and expertise. When you sign up for Select, you will have access to a team of dedicated, trained professionals, experts in meeting room solutions from a company you know and trust. They can help reduce downtime for your meeting rooms while recommending ways to optimize meeting spaces for your employees.
“It’s like having a dedicated helpdesk at Logitech that also has expertise in Microsoft Teams, Zoom Rooms, and in-room appliances running the Windows and Android operating systems,” Byrne continued.
So, what are the key features of the Logitech Select? These include:
● 24/7 support. Logitech Select’s 24/7 technical support provides the right level of assistance quickly – anytime and anywhere. Because support comes directly from the manufacturer, you can trust the Logitech team to have the expertise needed to help you recover from unexpected downtime in your meeting rooms. And that expertise extends beyond Logitech products to your entire bedroom solution, including video conferencing services such as Microsoft Teams and Zoom Rooms.
● Dedicated Customer Success Manager. When you cover 50 or more rooms using the Logitech Select Plan, you will receive access to a Customer Success Manager (CSM) who is a trusted partner who knows your business. Your CSM serves as a point of contact to support and address your video collaboration needs while optimizing your solution.
● Accelerated RMA. Logitech Select includes expedited return merchandise authorization (RMA) for hardware that is under warranty along with delivery. When extended downtime is not an option, Select will fix it quickly on the next business day shipping.
● Onsite spares. Sometimes even overnight is not fast enough. Maybe you have a problem with a corporate boardroom or training facility, and you can’t afford to wait. With onsite spares, you have a failsafe plan – an immediate hot swap to restore your room and reduce lost productivity.
● Advanced Logitech Sync capabilities. Logitech Select includes advanced Sync functionality, such as the ability to create a help ticket for the service from within the application, and advanced insights and analytics on room occupancy and utilization.
● ServiceNow integration. If there is a problem in a meeting room, such as a missing or disconnected camera, the Sync integration with ServiceNow actively notifies your IT admins. This integration is included with Logitech Select.
What inspired Logitech Select?
The company says the Logitech Select is inspired by the business mantra of simplicity – products designed by Logitech are technologically advanced, but simple to use.
Accordingly, we were told Logitech Select “does not boast complex levels of support with varying prices depending on the level of expertise, when it is available, or how complex the technology or ecosystem is.”
Logitech Select is committed to providing a complete, all-in-one direct service with a direct price of AUD $ 1,499 (NZD $ 1,649.90) per room on a three year plan.
More information on Logitech Select is here.
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