ServiceNow launches “Work Survey”, which analyzes the impact of COVID-19 on the world of work

ServiceNow announced the results of the “Work Survey”, one of the most comprehensive surveys in the world, to investigate the impact of COVID-19 on jobs and related digital innovation opportunities.

European executives and employees agree that technology enables them to switch to new ways of working faster than expected, and that digital transformation will accelerate innovation.

“The tremendous changes in the digital world show what the future of work will look like. Digital workflows will help redefine the way we work in the 21st century. There is no turning back. Digital transformation will accelerate. New ways of working will become the norm. We are now At the cusp of an unprecedented wave of innovation in workflow and workplace. »ServiceNow CEO Bill McDermott

Wakefield Research conducted a “job survey” on ServiceNow in September. The survey subjects were 9,000 executives and employees in financial services, healthcare, telecommunications, manufacturing, and the public sector.

The following are the main courses in France:

87% of French executives said the epidemic has caused their companies to rethink how they work.

76% of French employees (87% globally) said their company has created better working methods since the crisis broke out.

89% of French executives and 83% of employees said that their companies are transitioning to new working methods at an unprecedented speed.

Among the French companies surveyed, COVID-19 operating expenses were reduced by 85% (88% globally), creating investment opportunities for digital transformation, R&D, marketing, and growth.

Enterprises innovate rapidly, but need to accelerate the pace

In France, nearly half of executives (47%) and more than half of employees (61%) believe that the transition to the new standard is much more difficult than the initial shock of COVID-19. The fact that most companies are at a disadvantage in terms of numbers makes this challenge even more serious. 96% of French executives admitted that they still have offline workflows, especially for document verification, security incident reporting and technical support requests. Progress has been made, but after several months of remote work, 60% of French executives and 62% of employees said their company still does not have a fully integrated system to manage digital workflows.

People are confident in the possibility of the company’s rapid transformation again

The new system developed and implemented during the COVID-19 emergency is seen by 76% of French employees as creating new and more effective working methods. However, these systems are still considered vulnerable to the next major disruption, and most executives and collaborators say that key business functions (such as customer service, human resources, and finance) will not operate. ‘Adapt within 30 days. It shows the need and opportunity for a powerful digital transformation throughout the enterprise.

Success means developing a more effective work organization and speed than competition

Although 99% of French managers and employees tout the benefits of telecommuting, the challenges have become more apparent. Both executives (89%) and employees (78%) expressed concern about its impact on the company’s development. The main focus and main benefits depend on your location.

Executives are most concerned with results-delays in delivering products or services (56%), while employees are most concerned with input-reducing collaboration between business units (47%).

French employees said that the time saved by avoiding commuting or business travel (63%) is the most profitable for them, while executives believe that better use of technology to improve efficiency (59%) is the biggest for their team Income.

Resuming face-to-face work depends on the employee’s sense of security. Half of French employees (50%) believe that their company will prioritize business continuity over workplace safety. Even more surprising is that 31% of executives do the same. Even if the company strives to put safety first, many employees do not think they can do it, 38% of them said they don’t believe their company will take the necessary steps to ensure safety. Surprisingly, the executives agreed. Nearly one-third of French executives (30%) admit that they believe their company will not take the necessary measures to ensure their own safety.

“The COVID-19 has changed business at an unprecedented rate. To be honest, many people even think it is impossible. There are many discussions about adapting to the new standard, but for most companies, the reality is that there is only now, and with it What comes is constant change. The main challenge for European organizations is to find a balance between the urgent need for business continuity and the personal needs of employees, and to ensure that they are digitally prepared for the wave of change. Come. Achieve this balance. The key is that no matter where it happens, you will be committed to digitizing the work at hand. »ServiceNow Vice President of Innovation Chris Pope (Chris Pope)

“This research shows on the one hand the concerns and expectations of French employees and employees all over the world for the new world of work, and on the other hand shows the company’s basic needs for agility to face challenges. The surrounding situation. At ServiceNow, our goal Support companies in all walks of life to accelerate their digital transformation and enable employees to equip themselves with the best tools to increase efficiency to meet their needs. »Bruno Buffenoir, Managing Director, ServiceNow, France

Method: Wakefield Research conducted an online quantitative survey of 900 C-level executives and 8,100 employees of companies with more than 8,500 employees in the following countries/regions from September 1 to September 10, 2020: United States, France, Germany, Ireland, the Netherlands, India, Japan, Singapore, Australia and New Zealand. Although the Wakefield survey covers multiple sectors, the results show that there are significant differences among employees in the following five key sectors: financial services, healthcare, manufacturing, telecommunications, and the public sector.