ServiceNow and Microsoft team up to host regulated departments in France

ServiceNow has completed the custody service for highly regulated departments such as custody or medical care in France. The American publisher specializes in the management of IT services (ITSM) in the SaaS model. Its data center is located in Amsterdam and provides services for French customers (backups are provided in Dublin). It has partnered with Orange, Atos or Capgemini to run private clouds in it. Hexagon. Through this strategic cooperation with Microsoft, it provides customers with more choices in the public cloud. The ITSM SaaS solution will be hosted in the Azure environment and managed by ServiceNow. The alliance covers several global regulated markets, including France, where Microsoft has specifically obtained HDS (Health Data Hosting) certification.

Bruno Buffenoir, Managing Director of ServiceNow in France, explained: “The customer’s request is that we are very sensitive to the location of data, especially in terms of health.” An alternative solution that makes it possible to rely on existing infrastructure and systems to meet these challenges.” DG France explained that different reasons led to the choice of Microsoft Cloud, which listed the architectural standards and combined ServiceNow’s own solutions , To maintain the logic of operating conditions and contractual commitments and the logic of more partnerships. Overall, between the two companies.

An accommodation option

Specifically, “Customers will find on Azure the same platform management model as our data center that is fully managed end-to-end by ServiceNow”, Bruno Buffenoir emphasized. The offer will be officially opened in the French market in January 2021, and two partners have been contacted. The French representative said: “We have all the technical, contractual and financial characteristics that enable us to respond very accurately to the way we manage all these issues for our customers.

Microsoft chose ServiceNow worldwide. When asked whether to choose OVH hosting in France, Bruno Buffenoir recalled that the French cloud service provider itself was a user of ServiceNow’s ITSM solution, and the service had been hosted in its data center according to its own needs. “In this way, we can provide customers with the ability to host their ServiceNow platform on OVH, but this can be done by an internal deployment solution operated by a third party, which is different from the partnership with Microsoft that runs the solution. ServiceNow is performed on Azure infrastructure. Therefore, it is another option.” It is also possible that the ServiceNow application is installed directly on the customer’s data center, just like Dirisi from the Department of Defense. Through the alliance with Microsoft, ServiceNow will benefit from Azure certification on the market while continuing its certification process. “Usually, we initiate the certification process to host medical data in our own data center.”

Strengthen ITSM integration between ServiceNow and Microsoft

In addition to the regulated sector, the two US publishers also took this opportunity to accelerate their technical partnerships in three areas. Mr. Buffenoir explained: “The first theme is to integrate it into the management of the IT service model, so as to achieve end-to-end management of the environment and service quality.” “This involves our IT operations management products and the use of the Microsoft world All management environments for applications, servers or workstations”. Secondly, ServiceNow’s participation management solution emphasizes the integration of Teams collaboration tools. DG France pointed out: “This will allow the Teams window to be integrated into our software, thereby providing a smooth and uniform user interaction cockpit.”

The third point concerns the security of the vulnerability management automation solution, which is more integrated with Microsoft’s vulnerability management automation solution to detect workstation incidents. “This allows us to strategically position ourselves and work with our customers on the “migration to the cloud” plan. At present, all our customers are doing much more work to push their environments to the cloud than they are now. This is a very big The subject,” Bruno Buffenoir points out: “This is a choice that makes sense only when you then use FinOps-type financial and economic management methods to manage the entire IT service model in a completely different way. In addition, the CEO added, In daily operations management, when the environment, cloud, and on-premises are mixed together and the environment is no longer operated by the company, “we must establish a platform and aggregate indicators that provide end-to-end visibility of service quality.”