Customer experience: OVHcloud and ServiceNow work together

OVHcloud chose ServiceNow (its CSM solution labeled Open Trust Cloud) to manage all of its customer support.

France’s OVHcloud Group and California-based solution publisher ServiceNow confirmed their mutual commitment to customer experience.

The alliance includes the integration of ServiceNow’s Customer Service Management (CSM) customer service management solutions. OVHcloud chose this tool in the fall of 2019 to cover all its customer support.

The scalability of customer service management and respect for data “sovereignty” are especially appreciated. For OVHcloud, this involves maintaining its data management in the cloud infrastructure in France and internationally. The Roubaix-based company explained: “Adding contact points to support its 1.5 million customers with higher response speed.”

Therefore, Internet hosts and cloud service providers hope to enhance their vision of omni-channel customer service and simplify the management of user workflows. OVHcloud cooperated with ESN Capgemini to implement the project.

Another part of the OVHcloud/ServiceNow partnership involves open and trusted clouds.

Open and trusted cloud

The ServiceNow product is part of the solution officially marked as Open Trusted Cloud in the eponymous plan.

The ambition of OVHcloud in this plan is to “co-build an ecosystem of SaaS and PaaS services hosted in an open cloud, reversible and involving data protection,” the French group reiterated in a press release.

For its part, ServiceNow refines its credentials with its large accounts that rank among the top 7 Forrester Wave providers for private and hosted clouds in Europe.

The merger between OVHcloud and ServiceNow is natural. Bruno Buffenoir, Regional Vice President of ServiceNow, said: “Our DNA is universal, and so is our desire to support the digital transformation of public sector participants.”

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