Logitech has launched a new subscription -based service model for users in Australia and New Zealand.
The Logitech Select service covers an all-in-one service plan that ensures video collaboration solutions are available when teams need them most.
The new service is the first of its kind for Logitech’s B2B customer service, which can now streamline its support needs through the new model.
The company says the new service will promote reliability, continuity, and peace of mind at the enterprise level through an expert provider for a wide range of business situations.
Users will be assisted through 24/7 service, accelerated RMA, onsite spares, and advanced Sync analytics, including customizable alerts via ServiceNow integration.
They will also receive a dedicated customer success manager if their Logitech plan covers 50 or more rooms. CSM serves as a single point of contact to support and address the company’s video collaboration needs while optimizing solutions.
Service integration capabilities also notify IT admins immediately in case of a problem, enabling faster response times and better business cohesion.
Advanced functionality with Sync helps create more possibilities, such as the ability to create a help ticket for the service from within the application and advanced insights and analytics on room occupancy and utilization.
Onsite spares are also included to avoid waiting delays in repairing parts and technology, and the expedited return merchandise authorization (RMA) for hardware that is under warranty with delivery also helps prevent the extended downtime.
“At the heart of Logitech Select is the company’s desire to support productivity within the workplace,” said Logitech head of video conferencing for Australia and New Zealand Sean Byrne.
“Logitech Select is ultimately all about people and expertise. When you sign up for Select, you’ll have access to a team of dedicated, trained professionals, meeting room solutions experts from a company you know and trust. “
Byrne also said that teams and support are essential in helping businesses avoid further downtime and are fully committed to the success of running the business.
“They can help reduce downtime for your meeting rooms while recommending ways to optimize meeting spaces for your employees.
“It’s like having a dedicated helpdesk at Logitech that also has expertise in Microsoft Teams, Zoom Rooms, and in-room appliances running the Windows and Android operating systems,” he said.
Logitech Select is an all-in-one direct service and includes a retail price of AUD $ 1,499/NZD $ 1,649.90 per room on the three-year plan.
The subscription-based service model enables different industries and sectors to meet their video conferencing needs and create additional operational assurance.
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