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Espressive Barista Expands Ability to Manage Exponential Growth of HR Inquiries by Integrating Leading HR Systems to Bring a Consumer-Like Experience to Employee Self-Service
SANTA CLARA, Calif .– (BUSINESS WIRE)-Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced its integration with leading HR systems such as Workday, SuccessFactors, and BambooHR, giving employees a place to go for immediate, personalized answers to all their HR -related questions and issues. The Espressive AI-based Virtual Support Agent, Barista, understands thousands of employee phrases in the 100 most common Workday questions with use cases covering everything from onboarding to managing requests and invoice at break time. The Barista can assist employees by enabling access to Workday information, such as PTO days and timecard information, using their natural language. Barista also updates Workday information in real time on a wide range of use cases such as managing PTO, finding employee data, and facilitating employee onboarding.
The pandemic has caused many organizations to be forced to adapt an office-centric work model to a virtual world, resulting in up to 33% reduction in productivity and making employee experience a primary requirement for leaders. HR in 2022. The pandemic also brought exponential growth in employee questions, exacerbated by the fact that the answers often differ greatly depending on which state, country, and region the employees live. While HR has made investments in technology to help overcome these issues, each has its own interface that provides frustration to employees. Expressive integrations solve these problems by providing the employee -like consumer experience in one place to go for all inquiries.
“The advent of the hybrid workforce has flooded HR teams who are challenged by the dual responsibility of providing support for their on-site and remote employees while prioritizing the employee experience,” said Pat Calhoun, founder and CEO of Espressive . “Customers are looking for immediate ROI and want to avoid the complexity of building language recognition in a toolkit, such as those available from IBM Watson, ServiceNow, and Workday. The Barista virtual agent has a pre-equipped understanding of the employees ’HR language, while providing a point for almost any HR question.”
The integration of Espressive Barista with leading HR systems means employees can turn to Barista as a standalone, automated hub for queries across all HR tools. It improves the employee experience, with a positive impact on productivity, satisfaction, and retention; increases employee use of HR tools; improves ROI on HR technology investments; and frees HR support staff from answering repetitive questions and constantly researching answers for all geographies, so they can focus on high touch interactions.
In conjunction with Barista Workday, employees may contact the Barista to perform any actions as if they were using the Labor Day, but with consumer-like experience and through their natural language, such as:
- Manage Time: Employees can find out their PTO balance, verify their PTO accrual rate, view a summary of hours worked, request a time-off, and manage the lifecycle of a PTO request once it has been made.
- Employee Data: Data such as employee ID number is easy to find.
- PO Status: Easily access the status of previously placed purchase orders.
- Invoice Status: Employees can search and retrieve the status of previously generated invoices.
- Facilitate Employee Onboard: HR can view and manage the onboarding tasks that are part of the Workflow workflow.
- Verify Payment Rate: Employees can verify their current salary rate.
Barista will automate solving up to 80% of HR questions on a wide range of topics such as benefits, payroll, annual reviews, and company policies. Barista also automates employee workflows, such as vacation requests, onboarding, benefit inquiries as well as associated approvals. Even without mergers, organizations will benefit from Barista on the first day of deployment because Barista recognizes more than 2.5 billion phrases, captures the company’s current knowledge base, and includes researched responses for common question in the industry. Future integrations with other leading HR systems will be available soon.
Learn more about Espressive Barista integrations here.
About Espressive
Espressive, the pioneer in artificial intelligence (AI) for enterprise service management, a 2019 Gartner Cool Vendor, and a 2020 Forrester New Wave Leader, has redefined how employees get help by delivering exceptional employee experience. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, to the workplace. Barista will automate the resolution of employee questions, issues, and requests using personalized experiences resulting in employee adoption of 80 to 85% and reduced help desk call volume by 50% to 70 %. Espressive is supported by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.
Check out the source version at businesswire.com: https://www.businesswire.com/news/home/20220406005506/en/
Pam Njissang
Bhava Communications for Espressive
760-593-2033
[email protected]
Source: Espressive