ServiceNow announced that the Now Platform has been enriched with the release of the Madrid version, which integrates native mobile enterprise functions and allows its customers to use optimized applications for their daily work in a mobile-first mode.
The Madrid version of Now Platform contains more than 600 innovative features, including native mobile features. They unleash employee productivity by providing mobile experiences in all work processes, thereby helping customers accelerate their digital transformation. These workflows now benefit from native mobile applications, including flagship solutions for ServiceNow, IT Service Management (ITSM) and Field Service Management.
By providing native mobile capabilities within the Now platform, ServiceNow aims to enhance the ability of its customers to make any workflow mobile. Manual processes, repetitive daily tasks and complex systems can be replaced with mobile applications that can provide a user experience similar to consumer applications. The native mobile experience can take advantage of the built-in functions of the smartphone, such as using the camera or map, so that employees can use the same functions in the professional environment they use and use, and they appreciate in their daily lives.
With the Now Platform of the Madrid platform, customers can manage their workflow anytime, anywhere, whether it is troubleshooting laptops or solving high-priority customer issues.
With these new mobile features, customers can:
Route requests and solve problems on the move. The new out-of-the-box mobile application allows IT teams to quickly direct requests to the right recipients, no matter where they are. In addition, new applications for customer service employees enable them to solve simple problems, thereby freeing them up to devote more time to more complex problems.
No matter the device and location, you can get help. With the Madrid version of Now Platform, customers can benefit from additional support for users regardless of the context of the call: from mobile phones, websites, chat services or tools like Facebook, Slack or Microsoft Teams. Employees can easily open a support ticket through the application and device of their choice.
Easily create custom applications. The new ServiceNow Mobile Studio allows anyone to build and deploy native mobile applications on iOS or Android without the need for code or the use of a drag-and-drop interface. No matter where they are, users can use these applications with read and write functions, even when they are offline. For example, customers can develop IT asset management applications that utilize the camera of their device or its GPS function.
ServiceNow will continue to enrich native mobile features in future versions of Now Platform.
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