ServiceNow is on DevOps

Using the workflow management capabilities of its platform, ServiceNow launched Enterprise DevOps, an artificial intelligence-based product that simplifies the creation of software. Enterprise DevOps allows the integration of external development and operation tools with NowPlatform.

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Announced at the Knowledge 18 conference, this release represents ServiceNow’s new development and support methods. Publishers hope to promote communication and collaboration between IT and business developers to establish a continuous software development cycle.

“Developers are now gathering requirements from users. They are building code and passing the tricky potato to the operating agency, and the operating agency must find ways to run it, maintain it, and run it more broadly to make it work,” CTO Allan Leinwand said. ServiceNow. He said: “We hope this time will end soon.”

In short, ServiceNow’s new mission is to sell NowPlatform as an application development coordinator to meet all the company’s business needs. “We believe that our platform can not only coordinate work processes, but also coordinate application development,” Allan Leinwand confirmed.

For example, users can start development on ServiceNow (plan the application’s architecture and size adjustments, etc.), and then upload the product code to GitHub. Then, users can test the application along Jenkins’ continuous integration pipeline and use Puppet to complete the configuration.

The next version of the platform will include a dashboard that will allow system administrators to track the progress of the process from start to finish.

The technical director said that the common development problem of the organization is how to effectively coordinate the different teams in the project. Each team is an “island” coding, and no team has a global view of the progress.

“Users tell us that they want their development team to migrate faster. But they also want some visibility and control over the process to ensure quality and to see if the release cycle goes according to plan,” he said.

The DevOps offer undoubtedly represents a viable strategy for ServiceNow, but the fact is that the publisher is still behind some competitors.

The analysis said: “This is something they should have done six to twelve months ago, when DevOps caused a huge sensation.” Meaghan McGrath From technical business research. “Since they are a nascent platform, I think they will go there sooner.”

ServiceNow will slowly roll out the technical elements of Enterprise DevOps in the next version of its Now Platform (codenamed “London” and “Madrid”).

“London” is scheduled to be released in the third quarter of 2017. This version will include Scaled Agile Framework 4.5 and Agile Development components, as well as the ability to collaborate with developers through the integration of Slack.

“Madrid”, which is scheduled to be released in the first quarter of 2019, will increase integration with the agile planning and monitoring tool Jira; use GitHub’s basic technology Git; and work with Jenkins. Madrid will also integrate with Slack and Teams (Microsoft) for collaboration.

Users with ITBM or ITSA Unlimited software package licenses can use “London” corporate DevOps products.