ServiceNow launches smart automation and licensing solution

ServiceNow hopes to use artificial intelligence to optimize IT operations and automate repetitive tasks. The issuer introduced machine learning using the ServiceNow intelligent automation engine to solve some current business IT problems. Starting from failure prevention, the algorithm can identify patterns and distinguish exceptions that may cause errors. The second axis is the classification and redirection of tasks, especially in ITSM. The artificial intelligence here can classify the request, assign it to the appropriate team, and calculate the associated risk. Finally, because algorithms can predict when performance goals will be reached, new smart tools can be used for performance analysis.

ServiceNow Chief Strategy Officer Dave Wright said: “Intelligent automation has opened a new era of workplace productivity.” Through this major innovation, we have integrated intelligence into the entire platform. Thanks to user company data, ServiceNow allows them to make a leap in the speed and economics of their activities”

Expected license review

ServiceNow is also launching a software asset management solution that should help companies correct licensing issues to avoid penalties (sometimes heavier) due to publisher reviews. According to ServiceNow, software licensing and maintenance costs account for one-third of the IT budget, and with the rise of SaaS and Shadow IT solutions, the field is becoming more and more complex.

“Software is becoming more and more important in companies, and it requires strategic oversight and powerful means to optimize its use,” explains Karel van der Poel, head of analysis and IT business management at ServiceNow. With ServiceNow software asset management, CIOs can master license management and proactively support the business. “

The ServiceNow asset management solution makes it possible to control all software request and distribution processes in the company, visualize the status of license compliance in real time, and develop proactive reconciliation and remedial methods. Problems and eliminate unnecessary licenses.