Service Today, the leading digital workflow company that makes the world a better place for everyone, has announced the release of its second annual Global Impact Report. The 2022 report details how ServiceNow has accelerated its environmental, social, and governance (ESG) growth each year; note that executive compensation is now tied to certain environmental and diversity goals; and featured future plans.
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“My mission is to make sure ESG strengthens our strategy, decision -making framework, and culture. In times of change, challenge, and opportunity, we must demonstrate responsible business leadership now and for decades to come. ”
“ServiceNow has given the full power of its people and platform to sustain our planet, create equal opportunity, act with integrity, and be a catalyst for others as they promote their own ESG goals,” he said. of ServiceNow CFO Gina Mastantuono. “My mission is to make sure ESG strengthens our strategy, decision -making framework, and culture. In times of change, challenges, and opportunities, we must demonstrate responsible business leadership today and in those decades to come. ”
As a goal -oriented company focused on long -term value creation, ServiceNow has made ESG a strategic requirement throughout the organization. Using digital experiences that drive workflow across the complex ESG landscape, ServiceNow is advancing and driving ongoing impact for stakeholders and the planet. ServiceNow is proud to be committed to continuing to develop ESG solutions on the ServiceNow Platform and to deliver carbon neutral cloud customers by 2022. With this commitment, all applications on the ServiceNow Platform will be carbon neutral.
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The growth of ESG each year has accelerated
The 2022 Global Impact Report includes highlights from the previous year. In 2021, ServiceNow:
- Launches integrated ESG Command Center solution, including ESG Management product to help customers achieve their ESG goals
- Achieved 100% renewable electricity, carbon neutrality, and approval for near-term science-based targets by the Science Based Targets initiative (SBTi)
- Focused on Net Zero by 2030
- Executive compensation is tied to environmental and diversity goals
- Develop a new employee value proposition (the “People Pact”) that aligns the company’s people approach to its business strategy
- Continued to achieve systematic salary equity
- Has made progress in representation in three categories: Black or African American, Hispanic or Latinx, and women in leadership (directors and higher)
- ServiceNow’s $ 100 million Racial Equity Fund is fully distributed in 10 regions across the US
- Allocated more than $ 10 million in community cash donations (grants and corporate matches and rewards)
- Increased volunteer employee participation by 3x
- Develop a European Union (EU) -based solution for customers who prefer to have EU-hosted data handled within EU borders
- Achieved 99.995% average uptime
Looking ahead
ServiceNow remains committed to expanding its impact globally and addressing future challenges and opportunities. As outlined in the 2022 Global Impact Report, ServiceNow expects that:
- Continue developing ESG solutions on the ServiceNow Platform to help meet customers ’risks and opportunities
- Provide ServiceNow customers with a carbon neutral cloud by 2022
- Develop a roadmap for SBTi’s 2026 near-term targets, with a particular focus on supply chain engagement and responsible procurement
- Complete a $ 1 million, two-year commitment to support decarbonization through non-profit partnerships
- Deliver a new enterprise -wide workforce strategic plan and location strategy that focuses on underserved communities and establishes a solid foundation for growth and size
- Deliver a new global diversity, equity, and inclusion framework and strengthen the impact on and through the business of ServiceNow
- Accelerate ServiceNow’s impact on communities by increasing corporate donations, employee volunteerism and participation, and scaling the NextGen Professionals digital skills program
ServiceNow’s voluntary environmental, social, and management reporting is informed by the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) Software and IT Services standards. ServiceNow is also in line with the Taskforce on Climate-related Financial Disclosure (TCFD), and the UN Sustainable Development Goals (UN SDGs). The company’s greenhouse gas (GHG) emissions, purchased and generated renewable energy, purchased carbon offsets, and net emissions are verified by Apex, a third party, in accordance with ISO 14064-3.
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