As the use of hybrid working model offices increases, there is a need for device management solutions that can support workstations in a location-agnostic manner. It allows employees to request and receive IT assistance whenever they need it, wherever they need it. Logitech has upgraded its Sync application to offer many new features built specifically for the hybrid workplace.
Unbox Logitech Sync and its Key Features
Logitech Sync is a cloud-based application that allows IT departments to manage meeting room devices remotely and gain detailed insights. The software supports Logitech products, select third-party devices, and home or personal employee devices, such as webcams and headsets.
It has three main features – tracking, management, and measurement. With Logitech Sync, organizations can:
- Passively monitor collaboration tools – The app connects to meeting room devices registered within an organization and collects important device status data. For example, it will immediately recognize when a device is offline in the meeting room
- Manage meeting room and collaboration devices – IT teams can remotely perform important device management activities such as pushing firmware updates. Depending on the nature of the device, it is also possible to adjust device configurations
- Measure device adoption – Logitech Sync displays vital information about device and meeting room performance. For example, it will tell you if a room is crowded or in high demand and if other space is available. It also examines device-based collaboration patterns so organizations can invest in the right technology to support a hybrid workforce
These features are available when managing an organization’s personal device footprint, following a Logitech announcement in January 2022. It recognized the role of devices in modern and hybrid environments.
3 Ways Logitech Sync helps Hybrid Workforces
Although the original purpose of Sync was simply to simplify device management, it has evolved to be more. Today, IT teams can rely on Sync to maintain observation across the communications and collaboration landscape for distributed teams – including the office, dedicated meeting and conference spaces, and personal/home office environments. This is because of three benefits.
1. Streamline your return to the office with well-equipped meeting rooms
With Sync, meeting rooms are constantly updated with the latest firmware, including compatibility for meeting room devices, webcams, headsets, and third-party hardware.
With the ability to perform both on-demand and scheduled firmware upgrades, Sync simplifies the remote installation of the most up-to-date firmware in linked meeting rooms from the convenience of Sync dashboard. With planned updates via Sync, deployments can be scheduled for night hours to avoid daytime delays.
Additionally, configure devices directly in the meeting room using Sync. IT teams can select a user from the list and choose an action (such as enabling or disabling) for the device.
2. Monitor device usage
By tracking adoption, IT teams can determine how workers use their collaboration devices, such as webcams, headsets, and Logi Dock.
An essential requirement for this capability, IT must first install Logi Tune on employees ’home devices.
Sync is compatible with both Microsoft Teams and Zoom Device Management.
3. Ensure uninterrupted meetings to help hybrid teams work together more efficiently
The success of a hybrid worker depends on effective collaboration. Therefore, collaboration tools should be equally available in all locations and provide an equal technology experience to all. Logitech Sync pre-diagnoses issues and speeds up troubleshooting to keep employees connected from their homes or offices.
It automatically scans and monitors a growing number of Logitech and third-party devices in real-time, identifying possible errors before they become a problem. It is possible to find diagnostic issues such as a disconnected USB cable or missing component using the Sync dashboard, which saves IT staff time by avoiding onsite trips. Plus, remote employees don’t have to contact IT and raise a service ticket to resolve the issue.
These concerns can be delivered directly to the inboxes of IT staff members via email alerts or can be incorporated into third-party workflow management processes through tools such as ServiceNow . Additionally, the monitoring capability gives IT teams valuable information in every video conference room in the physical office. And, from the worker’s perspective, everything works as expected whenever they show up for a conference call.