Moveworks, the AI platform that enables the best places to work, today introduced Moveworks for HR: a sophisticated artificial intelligence solution built for human resources. The platform automatically resolves employees ’HR requests, 
including benefit questions, PTO applications, payroll questions, and more.
The transition to flexible work has created tremendous challenges for HR teams, as employees expect to remain productive, knowledgeable, and fulfilled from anywhere in the world. These employees are experiencing HR of thousands of requests, at all times of the day, and they continue to quit at a record rate as their companies struggle to support them. Moveworks for HR solves these challenges extensively – using AI that provides instant, personalized assistance to each employee based on their unique role, department, seniority, benefits, location, and language.
“Moveworks is the core of our digital workplace, as it lets employees access support for the broader tech stack with one search,” said Steve Phillpott, CIO and CDO at Solidigm. “Our job is about using technology to empower and enhance the employee experience – whether they need IT support or HR assistance or more. That’s what we achieved at Moveworks. ”
Moveworks for HR is an out-of-the-box solution that requires no additional work for HR teams. It plugs into the company’s preferred communication platform-Slack, Microsoft Teams, or company portal, for example-and automatically responds to each unique request with a personalized response. To provide the best possible answer, Moveworks machine learning models automatically ingest, scan, standardize, annotate, and analyze each knowledge article, form, FAQ page, and user record in an enterprise.
In this new release, HR teams can:
● Automatically resolve common employee requests: Employees can check PTO balances, inquire about benefits, payroll, company holiday schedule, human resources information system (HRIS) inquiries, and more .
● Speed up resolution time for complex issues: Employees go to one place for PTO approvals, life event changes, employee verification letter requests, and more. Moveworks routes the request to the appropriate person for approvals and recommends the best course of action for the employee and the approving.
● Significantly increase ROI for existing HR systems: No longer need to ask employees in their HR team to access information embedded within HR systems and separate knowledge bases. By connecting Moveworks to these existing systems, such as ServiceNow, Jira, Workday, SharePoint, Simpplr, Guru, and Confluence, among others, the platform can deliver the best possible solution in one message.
“HR teams are responsible for every aspect of the employee experience, from onboarding new hires to handling major life events,” said Moveworks CEO Bhavin Shah. “It has become an almost impossible job in our complex digital world – more complicated by the fact that employees now rely on immediate support while working from anywhere and everywhere. HR teams need the help of sophisticated AI to overcome their organization’s biggest challenge, while still ensuring employees get the personalized HR support they need. ”
Moveworks for HR uses hundreds of machine learning models to decide on the best possible response or action for each particular user, taking into account their location, language preferences, security permissions, and more. ‘ t another factor. Employees just ask for what they need, however they want, in whatever language they want.
“We support more than 1,000 team members around the world with a variety of needs and circumstances,” said Lainey Dailo, HR Operations Manager at Solidigm. “Moveworks navigates this complex for us, which means our people get the personal touch they expect from HR, but don’t have to wait. To create an incredible employee experience, you need the combination of HR and AI.
Moveworks for HR is a critical addition to the Moveworks platform. Moveworks customers now have the ability to answer questions in any line of business, send interactive communications extensively, and gain insights into the entire digital business. With the addition of Moveworks for HR, businesses can resolve HR issues automatically-without the need for manual intervention.