ServiceNow and Microsoft reached agreement to accelerate future work

To speed up the future of work, ServiceNow has expanded its agreement with Microsoft to achieve a better digital experience.At Microsoft Ignite 2020, ServiceNow unveiled New integrated workflow In Microsoft Teams. As key issues can be solved faster and more autonomously, the work efficiency of employees can be improved.New features enable Now service platform, My leading platform Digital workflow They also help increase productivity by improving collaboration efficiency and completing key tasks in Microsoft Teams.

Speed ​​up the future of work

Team and Business applications with the highest growth rates A trend initiated by Microsoft is the widespread use of remote working methods before social distancing.As of the end of April, Microsoft Teams had an average of 75 million daily active users, of which Record of more than 200 million participants Meeting one day.

Filippo Giannelli, ServiceNow Manager, Italy
We help companies solve the most severe challenges by Digital transformation. We have expanded our partnership with the team by finding innovative ways to improve engagement, culture, collaboration and productivity through work processes. No matter where people are.

ServiceNow and Microsoft reach agreement

Rajesh Jha, Executive Vice President of Microsoft Experience and Devices
Nowadays, no matter where they are, people need to stay connected and organized more than ever. ServiceNow provides an end-to-end team experience that supports the new normal. Extended meetings make it easier for you to interact with the ServiceNow platform, collaborate in group chats, events or meetings, and respond to events.

New features include:

• Experience of employees in the Microsoft team. The company wants to provide employees with support for any tools and equipment they choose to use. By integrating ServiceNow natively into the team, employees can send requests, receive updates on ongoing requests, and take action on notifications. In addition, you can also chat with virtual agents for automatic help, and establish contact with real-time agents if the virtual agent cannot provide assistance without leaving Microsoft Teams.
• Agency capabilities in Microsoft Teams. Agents spend most of their time on ServiceNow IT service management. But they want to more easily use the collaboration features in Teams to communicate with employees and collaborate with other agents.Now agents can use Notify to start the team client Directly interact with colleagues, send important incident updates to affected business parties, and directly chat with employees through incidents or queries. When used with Teams’ new meeting extensions, the ServiceNow workflow enables agents to improve their work efficiency by resolving key events directly from within the Microsoft Teams meeting.

Speed ​​up the future of work

These updates follow Launch of Paris della Now platform, It introduces a large number of integrations with Microsoft, which will help companies accelerate digital transformation. Customers can use these integrations to:

• Optimize hybrid cloud spending And support the use of ServiceNow Cloud Insights through Microsoft Azure.
• Promote onboarding ServiceNow employees can experience Microsoft Azure Active Directory.
• Gain more control With ServiceNow software asset management and Microsoft Azure Active Directory, you can view and view company assets.

The expansion of this cooperation follows the precedent of 2019. This once again proves ServiceNow’s commitment to accelerating the digital transformation of shared customers. Customers can use more than 25 common solutions between ServiceNow and Microsoft to take advantage of the value of the agreement. Both companies are committed to continuous co-innovation to provide a richer employee experience at any place and scale.