The partnership with Microsoft continues to expand to promote and change the employee experience
Partnership between Current service E Microsoft.In recent days, on the occasion of the event Ignite 2020, ServiceNow appears New workflow integrated in Microsoft Teams. ServiceNow’s Now Platform digital workflow platform makes these new features possible, and also enables you to make collaboration more efficient by completing key tasks in Microsoft Teams.
We read these updates in the notes and followed Launch of Paris della Now platform, It introduces a large number of integrations with Microsoft, which will help companies accelerate digital transformation.
“We help companies solve the toughest challenges through digital transformation“, Emphasize Filippo Giannelli, ServiceNow Manager, Italy. “We look for innovative ways to improve participation, culture, collaboration, and productivity across work processes, and we have expanded our partnerships with teams no matter where people are.“.
More specifically, for example, among the new features Experience of employees in the Microsoft team: The company wants to provide employees with support for any tools and equipment they choose to use. By integrating ServiceNow natively into the team, employees can send requests, receive updates on ongoing requests, take action on notifications, chat with virtual agents for automatic help, and contact real-time agents when they cannot provide assistance. All of these will not leave Microsoft Teams.
And they are there today Agent functions in Microsoft Teams: Agents spend most of their time in ServiceNow IT service management, but they want to more easily use the collaboration features in Teams to communicate with employees and collaborate with other agents. Agents can now use notifications to launch the Teams client to interact directly with colleagues, send important event updates to affected business parties, and directly chat with employees based on events or requests.When used with the new Teams Meeting extension, ServiceNow Workflow enables agents to increase productivity by resolving key events directly from Microsoft Teams meetings
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