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“America’s Diner” has deployed a ServiceNow-centric voice solution to deliver faster employee IT and HR services through self-service, smart customer journeys, and AI-powered analytics.
ROCKVILLE, Md. -3CLogic, the leading voice-enabled and cloud contact center solution for ServiceNow, today announced the recent selection of its platform by Denny’s, franchisor and operator of one of America’s largest franchised full-service restaurant chains. The latest technology partnership will support Denny’s IT Technical Services, Guest Services, and Human Resources operations with more than 3,000 employees and more than 1,600 locations.
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Using ServiceNow® IT Service Management (ITSM) to manage employee incidents and HR requests, the organization needs a smart voice solution that is capable of complementing its previous use of ServiceNow digital channels (i.e. say: email, chat, etc.) and workflows to allow a consistent omnichannel employee experience. Denny also requires more advanced reporting capabilities integrated by ServiceNow to reduce the level of manual effort required to generate real-time health insights of contact center operations and communications. its employee interaction.
“As a current customer of ServiceNow, Denny chose 3CLogic because of their ongoing integration with ServiceNow,” explained Joey Fowler, Senior IT Director-Technical Services. “Continuous integration allows our employees to work within a single platform, saving valuable time and cost by diverting calls, automating incident creation, and simplifying reporting. of call and analytics. ”
As the new workforce environment continues to evolve, organizations are increasingly investing in technology to optimize employee experiences while delivering greater operational efficiency throughout the customer service supply chain. According to a recent IDC report160% of Global 2000 businesses will deploy AI and ML-enabled platforms to support the entire employee life-cycle experience from onboarding to retirement.
“It’s important to provide the right level of support to your employees”, explains Matt Durkin, Global VP of Sales at 3CLogic. “Those businesses that invest in optimization for the employee experience are quickly seeing a return in the form of improved employee performance, retention, and positive impact on the overall bottom line.”
Denny’s was voted Newsweek Top 100 Most Loved Workplaces2 in 2021.
3CLogic will present at the upcoming ServiceNow personal conference series hosted in New York City (May 11ika-12ika) and Las Vegas (May 25-26ika), as well as the virtual Knowledge Digital Experience of ServiceNow.
About 3CLogic
3CLogic transforms cloud platforms or CRM by seamlessly integrating voice with existing digital channels. Its innovative solutions expand CRM and data platform capabilities for Global 2000 companies by enabling advanced and scalable features such as optimized self-service, virtual and live experiences. agent interaction, and conversational analytics. For more information, please visit www.3clogic.com.
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About Denny’s Corp.
Denny’s Corporation is the franchisor and operator of one of America’s largest franchised full-service restaurant chains, based on the number of restaurants. As of December 29, 2021, Denny’s had 1,640 franchise, licensed, and restaurant companies worldwide including 153 restaurants in Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, United Arab Emirates, Costa Rica, Guam , Guatemala, El Salvador, Indonesia, and the United Kingdom. For more information on Denny’s, including news releases, links to SEC filings, and other financial information, please visit Denny’s investor relations website at investor.dennys.com.
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IDC FutureScape: Worldwide Future of Work 2022 Predictions |
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America’s Most Expensive Workplace 2021 – Newsweek |
Check out the source version at businesswire.com: https://www.businesswire.com/news/home/20220503005103/en/
Contacts
Janet Mesh
[email protected]
Denny’s Public Relations
[email protected]
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