| Use Case | Expected Result |
| Callers | List filter should be: All |
| Incidents | List filter should be: active=true |
| Knowledge | Knowledge Base Homepage should be returned |
| My Work | List filter should be: assigned_to=javascript:getMyAssignments() u_itil_stateINAssigned,Approved,Work in Progress,Pending,Open,Waiting for Approval,Fulfillment,Delivery,Pending Change,Pending Investigation,Known Error,Waiting for Build Approval,Build and Test,Waiting for Go Live Approval,Scheduled,Implementation in Progress,Draft stateNOT IN12,3 ORsys_class_name=change_request |
| My Groups Work | List filter should be: assignment_group=javascript:getMyGroups() u_itil_stateINAssigned,Approved,Work in Progress,Pending,Open,Waiting for Approval,Fulfillment,Delivery,Pending Change,Pending Investigation,Known Error,Waiting for Build Approval,Build and Test,Waiting for Go Live Approval,Scheduled,Implementation in Progress,Draft stateNOT IN12,3 ORsys_class_name=change_request |
| My Approvals | List filter should be: approver=javascript:getMyApprovals() |
| SLA’s – My Work | List filter should be: active=true task.active=true task.assigned_to=javascript:getMyAssignments() task.state!=-5 |
| SLA’s – My Groups Work | List filter should be: active=true task.active=true task.assignment_group=javascript:getMyGroups() task.state!=-5 task.assigned_to= |