The modification and integration was done correctly with CX Hyperautomation for the best customer service
This webinar will discuss how to automate and streamline front, center, and back office work for happier customers, more productive employees, and an improved bottom line.
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The past few years have seen tremendous digital acceleration and pushed automation to hyperdrive. Customers are no longer satisfied or patient with waiting times, delays in inquiries, or the need to repeat grievances or issues.
This webinar will discuss why hyperautomation is so important, especially during this post-pandemic, and ways to optimize digital operations within an organization for the best customer experience.
Learn how to streamline, integrate, reduce response times and lower operational costs through hyperautomation technologies focused on:
- Hyperautomation: process automation throughout the organization; beyond customer interaction
- Robotic Process Automation: using RPA to handle low cost, high volume tasks within service teams and contact centers
- Chatbots: integrate chatbots into your interaction channels to reduce wait times and handle common customer queries and requests
- Channel integration: ensures interoperability between systems and channels to offer a seamless experience and visibility at every touchpoint
- Proactive customer care: deploying machine learning similarities to avoid customer needs extensively by acting on customer feedback and signals with speed and agility.
Speaker
Paul Baptist
Senior Director, Solution Consulting APJ
Service Today
With over 20 years of experience in the IT industry, mostly focused on customer experience technologies, Paul Baptist works with companies, large or small, around the world to put their customers at the center of their operations. business. As a leader in the solution consulting team, Paul is in the rare position of being both tech- and business-savvy. Paul has learned to be multi-lingual, well versed in sales techniques, marketing techniques, best service practices, and, most of all, “plain and simple”. Paul had the opportunity to present his thoughts on how the customer experience has evolved at events across the Asia Pacific region. In his current role at ServiceNow, Paul leads a team of solution consultants who specialize in customer workflow tools across the Asia Pacific region. The goals of his teams are to help businesses innovate, meet their business challenges with innovative solutions.
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