SYDNEY-(WIRE OF BUSINESS)-The Australian market for ServiceNow-related services is growing faster than the global market for the platform itself, as businesses seek support to better manage their digital workflows, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting firm.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Australia identified three factors that prompted Australian businesses to increase their investment in ServiceNow solutions for modernizing business processes in the past year: the need for new technologies to navigate the COVID-19 pandemic, a general trend towards digital transformation and the continued diversity of ServiceNow offers.
“The Australian ServiceNow market has grown significantly,” said Scott Bertsch, partner and regional leader, ISG Asia Pacific. “Australia has a strong IT industry and business services, and local and global providers are both moving forward to meet the demand for services around ServiceNow.”
Australian businesses have access to many capable providers of consulting, implementation and managed services for ServiceNow, says ISG. Most businesses are looking for consulting services first, so the competition is especially fierce in this segment. Local subsidiaries of multinational corporations typically dominate business services and solutions in Australia, but in the ServiceNow market, few smaller domestic providers have succeeded.
The ServiceNow market has grown in tandem with the expansion of the company’s service lines despite major IT -related offerings. Its solutions now also cover customer service, security, business applications and HR. This has made ServiceNow an important platform for many businesses and has stimulated the growth of its ecosystem of independent software vendors and service providers.
ServiceNow and its partners are investing heavily in helping clients automate business processes and technology, which for most businesses is the key to achieving a good return on investment in ServiceNow, says report. Providers also provide the skills businesses need to keep up with ServiceNow’s twice-yearly upgrade cycle.
The report also examines the challenges for ServiceNow and its partners, including the global lack of skills in many industries, particularly the technology sector.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Australia examines the capabilities of 23 providers in three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Service Providers.
The report named Accenture, Capgemini, Deloitte and Infosys as Leaders in all three quadrants. It named Cognizant, Enable, HCL, KPMG, Thirdera and Wipro as Leaders in two quadrants each. EY and TCS are named as Leaders in a quadrant each.
In addition, AC3, Kinetic IT and Thirdera have been named Rising Stars – companies with a “promising portfolio” and “high future potential” as defined by ISG – in a quadrant each.
Customized versions of the report are available from AC3, Infosys and Kinetic IT.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Australia is available to subscribers or for a one -time purchase on this webpage.
About ISG Provider Lens ™ Research
The ISG Provider Lens ™ Quadrant research series is the only testing service provider of its kind to combine empirical, data-driven market research and analysis with the real-world experience and observations of ISG’s global advisory team. Businesses can find a wealth of detailed market data and analysis to help guide their selection of appropriate sourcing partners, while ISG consultants use the reports to validate their own market knowledge and make recommendations. to ISG enterprise clients. The research currently covers providers offering their services around the world, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordics, Australia and Singapore/Malaysia, which there are additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
An accompanying research series, the ISG Provider Lens Archetype reports, offers a first-of-its-kind analysis of providers from the perspective of specific consumer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 businesses, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational efficiency and faster growth. The company specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed risk management and services; carrier network services; strategy and design of operations; change management; research and analysis in market intelligence and technology. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.