The growing provider ecosystem helps companies use the platform for digital innovation and increasing competitiveness, ISG Provider Lens report says ™
Many businesses in Singapore and Malaysia are aggressively investing in ServiceNow solutions to navigate the changes caused by the COVID-19 pandemic and the trend towards digital transformation, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Singapore and Malaysia found that ServiceNow will grow faster in 2021 in Asia than on a global basis. In Singapore and Malaysia, the ecosystem of services surrounding ServiceNow has grown exponentially, with providers investing heavily in people and processes to better serve clients.
“The pandemic has led many companies in Singapore and Malaysia to use digital platforms like ServiceNow for better business performance,” said Deepraj Emmanuel, director, ISG Asia. “Others who have waited too long, or haven’t been able to convert, may be left behind.”
Especially in Singapore, businesses are engaging with ServiceNow ecosystem partners to support digital transformation, the report says. To achieve tangible, repeatable business results, they need consistent teams of ServiceNow experts and proven, flexible implementation methods.
The adoption of ServiceNow in Singapore and Malaysia reflects the local economy, ISG said. Local and multinational manufacturers lead the group, along with banking, financial services and telecommunications companies. Retail companies and the public sector are lagging behind, often because they have more difficulty with digital transformation. Most businesses use ServiceNow IT service management (ITSM) and workflow optimization, but security solutions and business processes are also gaining traction.
ServiceNow, the provider ecosystem and businesses are all faced with a shortage of skilled professionals in the region and around the world. Continued deployment and growth requires intense focus on solutions that are easy to automate and seamless, ISG says. Service providers with experience in developing integration accelerators and robotic process automation (RPA) tools are best equipped to meet this need.
The report also explores other aspects of the ServiceNow ecosystem in the region, including the growth of local and appropriate service providers and the challenge of continuing to deliver two major ServiceNow upgrades each year.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Singapore and Malaysia examines the capabilities of 23 providers in three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Service Providers .
The report named Accenture, Capgemini, Cognizant and Infosys as Leaders in all three quadrants. It named Deloitte, HCL and Wipro as Leaders in two quadrant each and EY, IBM, KPMG and TCS as Leaders in one quadrant each.
In addition, CloudGo, NCS and Tech Mahindra have been named Rising Stars – companies with “promising portfolios” and “high future potential” as defined by ISG – in a quadrant each.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Singapore and Malaysia is available to subscribers or for one -time purchase on this webpage.
About ISG Provider Lens ™ Research
The ISG Provider Lens ™ Quadrant research series is the only testing service provider of its kind to combine empirical, data-driven market research and analysis with the real-world experience and observations of ISG’s global advisory team. Businesses can find a wealth of detailed market data and analysis to help guide their selection of appropriate sourcing partners, while ISG consultants use the reports to validate their own market knowledge and make recommendations. to ISG enterprise clients. The research currently covers providers offering their services around the world, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordics, Australia and Singapore/Malaysia, which there are additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
An accompanying research series, the ISG Provider Lens Archetype reports, offers a first-of-its-kind analysis of providers from the perspective of specific consumer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 businesses, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational efficiency and faster growth. The company specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed risk management and services; carrier network services; strategy and design of operations; change management; research and analysis in market intelligence and technology. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
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