Service analytics describes the process of acquiring, processing, as well as analyzing data generated from the implementation of a service system to enhance, extend, and personalize a service for creating value for providers and customer. It is used for producing productive agents, smarter managers, and most notably satisfied customers. With the help of service analytics solutions, it’s easy to practice customer profile, update case history, and collaborate directly with the team from the service cloud console. As some business sectors are looking to refine their businesses using cloud-based services rather than on-premises, the global service analytics market is likely to grow in the coming years. With the increasing use of business intelligence and big data along with the rising social media awareness among consumers is expected to further influence the global growth of the analytics service market.
Advance Market Analytics has published a new research publication on “Service Analytics Market Insights, until 2027 with 232 pages and enriched with self-explained Tables and charts in presentable format. In the Study you will find new emerging Trends, Drivers, Restraints, Opportunities generated by targeting the market associated with stakeholders. The growth of the Service Analytics market is primarily driven by increasing R&D spending worldwide.
Some of the key players profiled in the study are:
Oracle Corporation (United States), Salesforce.com, Inc. (United States), ServiceNow, Inc. (United States), SAP SE (Germany), SAS Institute (United States), Tableau Software (United States), Microsoft Corporation (United States), ClickSoftware Technologies (United States), Sisense (United States), MicroStrategy Incorporated (United States ) ,.
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The titled market segments and sub-sections are illuminated below:
by Deployment Model (On-premises, Cloud), Industry (BFSI, Healthcare, Retail and eCommerce, Government and defense, Telecommunications, Manufacturing, Energy and utilities, Other (education, media and entertainment, automotive, and travel and hospitality)), Parts (Solutions, Services (Managed Services and Professional Services)), Business Applications (Customer Service Analytics, Field Service Analytics, IT Service Analytics)
Market Trends:
- Increasing Adoption of Cloud Solutions by Organizations
Opportunities:
- Availability of AI-Powered customer services
- Increased use of analytics among SMEs
Market Drivers:
- Necessary for better client and customer interaction
- Increasing use of service analytics solutions and services among SMEs
- Rising digitization and growing use of Internet of Things -based technologies
The Region includes: North America, Europe, Asia Pacific, Oceania, South America, Middle East and Africa
Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.
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Points Covered in the Global Table of Contents Service Analytics Market:
Chapter 01 – Service Analytics Executive Summary
Chapter 02 -Market Overview
Chapter 03 – Key Success Factors
Chapter 04 -Global Covid-19 Crisis Analysis Service Analytics Market
Chapter 05 – Global Service Analytics Market – Pricing Analysis
Chapter 06 – Global Service Analytics Market Background
Chapter 07 – Global Service Analytics Market Segmentation
Chapter 08 – Analysis of Key and Emerging Global Countries Service Analytics Market
Chapter 09 – Global Service Analytics Market Structure Analysis
Chapter 10 – Global Service Analytics Market Competitive Analysis
Chapter 11 – Assumptions and Acronyms
Chapter 12 – Research Methods
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