ServiceNow Overdrive: Basic best practices for a cleaner and faster ServiceNow instance

Best Practice has become a buzzword nowadays. But understanding why something is best practice is a rare practice. With the popularity of social media we are able to reach masses more easily than before. It has also given us the ability to publish our point of view. However there is a downside to it. There is a lot of FAKE NEWS out there! You need to use your own judgement and validate the information published on the internet before accepting it. So is the case with best practices. You need to question why something is a best practice and find answers. You need to convince yourself before accepting it. This book is an effort to validate the ServiceNow best practices trying to answer the most important question, why?The book has been arranged as small paragraphs each covering a ServiceNow best practice.