New York, May 20, 2022 (GLOBE NEWSWIRE) – Reportlinker.com announces the release of the report “Customer Engagement Solutions Market by Component, Deployment Type, Organization Size, Vertical and Region – Global Forecast to 2027” – https: // www.reportlinker.com/p05479719/?utm_source=GNW
In the short term, the outbreak of COVID-19 has affected markets and customer behavior and had a significant impact on economies and societies. Healthcare, telecommunications, media and entertainment, utilities, and government verticals work day and night to stabilize conditions and facilitate necessary services to each individual.
The telecom sector, in particular, is playing an important role worldwide to support the digital infrastructure of countries in the midst of the COVID-19 pandemic.
According to Fujitsu’s Global Digital Transformation Survey, offline organizations are more damaged, while online organizations have witnessed growth in online demand and increasing revenue. 69% of business leaders from online organizations indicated that they saw an increase in their business revenue in 2020. In contrast, 53% of offline organizations saw a decrease in revenues.
The Analytics and reporting solution segment will have a higher CAGR during the forecast period
Customer interaction analytics solutions offered by businesses enable businesses to gain in-depth insight into customer activities, which can help enhance customer loyalty and increase sales.
IBM (US), Microsoft (US), Salesforce (US), and Zendesk (US) are among the leading providers of analytics and reporting solutions.
The Large business segment is estimated to account for the larger market size during the forecast period
Retailers Large businesses are using new strategic strategies for customer engagement to be unique in a competitive environment. Brands are choosing AI-powered chatbots, which are emerging tools for businesses that want to offer personalized, day-and-night, self-service support to customers.
In the regions, APAC held a higher CAGR during the forecast period
The market growth of Customer engagement solutions in APAC is highly driven by the rapid digitalization of businesses across the region. Businesses across APAC are working effortlessly in capturing digital innovation, primarily for streamlining their operations and improving the customer experience.
It states that software spending is also expected to grow to keep pace with rising customer demand in terms of online accessibility of services from businesses. Therefore, this rapid investment in technologies and providing online services to the customer is expected to drive the growth of the Customer engagement solutions market in APAC.
Destruction of primaries
In -depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Customer engagement solutions market.
• By Company: Tier I: 18%, Tier II: 9%, and Tier III: 73%
• By Designation: C-Level Executives: 9%, Directors: 18%, etc.: 73%
• By Region: North America: 55%, Europe: 9%, APAC: 36%
The report includes an analysis of the key players offering solutions and services in Customer engagement solutions.
Major vendors in the global Customer engagement solutions market include Avaya (US), IBM (US), Microsoft (US), NICE Systems (Israel), Oracle (US), Salesforce (US), SAP (Germany), Zendesk ( US). ), Pegasystems (US), ServiceNow (US), Open Text (Canada), Precisely (US), Verint Systems (US), eGain Corporation (US), Enghouse Systems (US), Alvaria (US), Genesys (US) , Freshworks (California), IFS-mplsystems (Sweden), Calabrio (US), Khoros (US), Creatio (US), CRMNEXT (California), SugarCRM (Canada), WebEngage (India), Upshot (Texas), MoEngage ( US), ChurnZero (US), and Centimeter (US).
Scope of Research
Market analysis covers the market of Customer interaction solutions across segments. It aims to estimate the market size and the growth potential of this market in different segments, such as components, deployment mode, organizational size, verticals and regions.
It includes an in-depth competitive analysis of the major market players, along with their company profiles, key observations related to the products and business offerings, recent developments, and key strategies. market.
Key Benefits of Buying a Report
The report will provide market leaders/new participants in this market with information about the closest estimate of revenue figures for the overall market of Customer interaction solutions and its subsegments. This will help stakeholders understand the competitive landscape and gain more insight to position their business and plan appropriate strategies for going to market.
It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, constraints, challenges, and opportunities.
Read the full report: https://www.reportlinker.com/p05479719/?utm_source=GNW
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