With ServiceNow Virtual Agent, personalized answers can be provided directly in the chat

Current service He proposed Virtual agent, A solution that can instantly solve user needs.
The solution aims to improve the experience of customers and employees through more natural interaction and real-time automatic response to complete work quickly, and use the platform to manage the requirements of employees or customers Platform now.

In this way, Virtual Agent allows you to create a powerful native conversation model in Now Platform, so that customers can develop a wide range of intelligent service conversations, from quick questions to entire business interactions, up to their messaging platform of choice.

Smart virtual agents in action
ServiceNow Virtual Agent provides personalized context-based response. For example, when an employee requests a new phone call, the chat already knows which plan and operator the employee has. This can accelerate business development and create a personalized service experience.

Virtual agents also allow companies to respond faster through instant interactive conversations in a scalable model that can adapt to peak periods. This solution allows employees more time to do more valuable work. In fact, ServiceNow estimates that virtual agents can handle up to 20% of routine interactions. Through self-service interaction, customers and employees can find themselves in familiar places through Microsoft Teams, Slack or ServiceNow chat clients. The virtual agent collects requests and conversations in a message passing format.

Virtual agents will be available in the next ServiceNow product version.

Thanks to the acquisition I said, ServiceNow will be able to provide enhanced natural language understanding (NLU) capabilities for its virtual agents in the coming year.
Using the basic version of the virtual agent, IT, HR and customer service requests can be resolved through ready-made conversations.