The launch of Paris NowPlatform® accelerates digital transformation and helps connect teams, systems and work. Market leaders such as Microsoft, Zoom, Adobe, Uber, Accenture and Deloitte are using Now Platform to promote their digital acceleration
ServiceNow (NYSE: NOW), a leading digital workflow company that makes people’s jobs better, today announced the launch of NowPlatform® Paris, a platform that will help organizations remain agile and resilient so they can grow in a communist economy increase productivity. With ServiceNow workflow, people can work smarter, and organizations can get a faster return on their technology investment.
The frenzied economy exposed the vulnerabilities of all links in the old value chain, which triggered a revolution in work processes. Organizations that strive to digitally transform and create a good experience for customers, employees, and partners in this new work environment are falling behind. According to IDC data, 45% of organizations worldwide are currently in recession or recession, and another 64% plan to try emerging technologies. Digitally lagging organizations are more inclined to look for emerging technologies to eliminate delays1. With nearly 80% of the Fortune 500 companies using the Now platform, ServiceNow is committed to providing solutions to help companies with digital transformation, regardless of whether their employees are in remote areas or plan to eventually return to face-to-face work.
“Customers are increasingly considering the business benefits of integrating different but increasingly dependent workflows between teams and between companies and IT organizations,” said Stephen Elliot, vice president of planning, DevOps and IDC management software. “There is no doubt that Covid-19 and its increased collaboration between IT and business stakeholders to digitize processes, and the pressure to reconsider the customer engagement model has accelerated customer attractiveness to a certain extent. Make strategic business decisions faster at any time of the year.”
Several leading organizations in markets such as Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and Raleigh City Hall are all turning to Now Platform and functioning its Paris Version to promote its digital transformation.
Chirantan “CJ” Desai, Chief Product Officer of ServiceNow, said: “Executives realized that the architecture of the 20th century was very slow and very isolated from today’s smooth working environment that requires fast and agile.” The advantage of ServiceNow has always been a single architecture , A data model and a local cloud platform that provides the workflow required by the company and the excellent experience that employees and customers expect. Driven by AI, the ability to operate flexibly and optimize costs. Together, they provide companies with the agility they need to help them grow in a coexisting economy. “
With the launch of Paris, ServiceNow offers six new products and new features, allowing organizations to use the platform to perform the following operations:
Respond quickly to changes in the company with the help of new workflow applications, increase productivity by integrating analytics and AI into each application, and scan and automate the work of the entire company.
No matter where they are, they can provide employees with the right experience, improve their productivity, and transform the organization to provide the most important services.
Improve customer loyalty through associated workflows, allowing you to effectively manage the work in each location, organize flexible operations in the face of unforeseen circumstances, and expand capacity through automatic self-service.
Optimize IT productivity, cost and resilience to modernize and automate ITSM and AiOps, provide resilience to operations, and help reduce software, hardware, and cloud expenditures.
The Paris version has been made available to the public, and the main new products include:
NEW Business Continuity Management, with modern automated resources, is used for business impact analysis, business continuity plan development and context-based crisis management within the ServiceNow platform to achieve operational flexibility. Because operational disruptions are a persistent threat, resilient organizations need to anticipate these disruptions and develop feasible plans to help minimize the impact and duration of the problem.
The new hardware asset management automates the life cycle of IT assets by tracking financial, contract, and inventory information related to hardware and equipment, thereby realizing wise decisions from purchase to disposal. In order for companies to be resilient in any economic situation, it is vital that they know which IT assets are where, so that they can persist or be able to change when necessary.
The new legal service delivery function enables legal business departments to quickly make decisions and increase productivity without having to check emails and manual calls to obtain the visibility they need.
Enhancing the ServiceNow ecosystem through industry solutions and partnerships
ServiceNow’s new segmented products are now available, enabling telecom operators and financial service organizations to transform business operations and create scale value within their industry context. Together with strategic partners in the market-Accenture in the telecommunications industry and Deloitte in the banking industry-these new products will double the business benefits of customers.
NEW Financial Services Operations helps banks connect teams and systems in the service, support, and management fields to provide services to customers faster. It can digitize workflows (such as payments and credit card transactions) to increase efficiency.
The new telecom service management provides customers with a more proactive experience and greater flexibility to manage their services, while providing service and operation organizations with an improved service platform and insight into the health of customers, thereby saving costs Attendance.
The new telecommunications network performance management provides the network operation team with a unified view of the installation foundation, and can analyze, correlate and resolve problems and alarms from multiple network monitoring platforms, so as to accurately identify affected customers and low time Resolution.
Telecommunications service management and telecommunications network performance management can work together to effectively identify and solve network problems in all services, and at the same time proactively notify customers and establish closer ties between customers and organizations.
Partnerships are essential to accelerate customers’ digital transformation process. ServiceNow is beginning to integrate with partners Microsoft and Twilio and the new ServiceNow Service Graph Connector Program, which can help customers simplify internal processes by fully connecting old and new tools to prepare for new ways of working.
For more information about the new resources available on Paris Now Platform, please visit: https://www.blogs.servicenow.com/2020/welcome-to-the-now-platform-paris-release.html
Availability
Now, the Paris platform is now open to the public. For more information, please visit: https://www.servicenow.com/now-platform/latest-release.html
1 Survey on the impact of COVID ‑ 19 on IT spending (the survey was conducted from June 4 to 15), IDC, June 2020, n = 880 technology decision makers worldwide
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