Zoom and ServiceNow work together to improve online work

Zoom Video Communications, Inc. decided to partner with ServiceNow to improve the online work experience. The idea is to use each other’s technical solutions to make the work experience anywhere better. The culprit is again the coronavirus pandemic.

It is for this reason that the use of the Zoom platform has soared. Since April 2020, there have been approximately 300 million participants worldwide. Zoom implemented ServiceNow’s Customer Service Management (CSM) to Expand business scale customer service. ServiceNow’s CSM also supports case management and provides personalized self-service options to help manage the process of customer requests.

In addition Zoom will use Now Platform, Including the new AIOps feature to enable its new features Hardware as a service (HaaS). Similarly, scaling will Extend ServiceNow CSM implementation to adopt HaaS customer service.

Since 2018, ServiceNow has been a Zoom customer, using Zoom Enterprise to provide its more than 11,000 global employees with video conferencing capabilities in computers, mobile devices and meeting rooms. Since the beginning of the pandemic, ServiceNow employees who work from home have relied on Zoom to stay productive. ServiceNow now intends to replace its old telephone equipment system with Zoom Phone in order to provide its employees with a connected and fully unified communication experience.

Zoom and ServiceNow work together to improve online work

Since March, we have scaled up to meet the amazing needs of companies and individuals for our solutions, Said Ryan Azus, Zoom’s Chief Revenue Officer (CRO). ServiceNow enables us to provide an excellent customer experience during this growth period. With the implementation of ServiceNow customer service management, we hope to increase productivity and greatly reduce the number of cases.

Zoom makes it possible for employees from all over the world to keep in touch. Similarly, it is the core of our own technology ecosystem, ServiceNow Chief Information Officer Chris Bedi said. Zoom’s features and easy-to-use interface help our employees stay productive, thus enabling a seamless digital dialogue with customers.

As we continue to move forward, with the launch of Zoom Phone, we will drive Zoom to bring a more powerful experience-one-click communication and collaboration features, and conference rooms connected to Zoom, providing our team with the best experience in Work anywhere.

Fix problems before they happen

Zoom selected product CSM workflow and ServiceNow. This should help you bring the frontline, intermediary and management teams together. Everything to solve the problem, Solve problems before customers notice them And simplify participation to quickly handle customer requests.

As a customer of the ServiceNow Now platform, Zoom has implemented IT and personnel workflows, and is implementing other ServiceNow products such as ITOM Health, Field Service Management and ITBM. Zoom also uses existing features, including ServiceNow’s Virtual Agent to facilitate customer conversations, ServiceNow’s Integration Hub to integrate new features with its previous old system, and ServiceNow’s Service Catalog to achieve self-service. Remedy.