The CareAR Service Experience Management (SXM) platform along with Cyxtera Remote Hands with Visual Assist enables remote service interaction using smart glasses for enhanced customer interaction, reduced customer engagement needs. shipping and faster resolution times
PLANO, Texas, June 14, 2022 / PRNewswire/ – CareAR, a Xerox company, today announced that it has been selected by Cyxtera (NASDAQ: CYXT), a global leader in data center colocation and interconnection services, to deliver a smarter data center service experience through of augmented reality by CareAR (AR Platform) Service Experience Management (SXM) and Cyxtera Remote Hands with on-site Visual Assist support.
Cyxtera Remote Hands with Visual Assist provides scheduled or on-demand support for its customer environments within Cyxtera data centers. CareAR’s SXM platform consists of CareAR® Assist, Instruct and Insight applications that provide real-time visual guidance and self-guided interactive instructions via desktop, mobile, and smart glasses. The combination of Cyxtera Remote Hands with Visual Assist, CareAR and ServiceNow will expand the customer support experience capabilities in enterprise AR.
Together, the companies deliver enhanced service and customer experience during Remote Hands with Visual Assist interaction, enabling real-time, in-session audio/visual and augmented reality capabilities. communication between Cyxtera and customers, and reduces time to complete support requests.
“As we continue to make it easier for our data centers to consume and deliver reliable infrastructure solutions at cloud speeds, we deliver new capabilities to allow our customers to see firsthand the work our team is doing to support their needs are critical, “he said Thomas Cannady, VP, Cyxtera Network Services. “We are excited to partner with CareAR to deliver an innovative new capability that gives customers visual interactive capabilities in our data centers.”
In data center maintenance and deployment interactions, wearable-powered AR capability will reduce delivery support requirements and improve time in restoration cycles, increase the accuracy of site builds and limit the need to travel for site surveys and deployment initiatives. Amid customer builds, Cyxtera can use the CareAR platform to provide customers with remote updates via virtual walkthroughs for visual inspection of each milestone in the process.
“We are excited that Cyxtera has chosen CareAR to help accelerate their changing service needs.” Cyxtera shared CareAR’s vision for redefining how service and support experiences are delivered, and now, the Cyxtera data center technicians equipped with AR-enabled smart glasses powered by CareAR’s SXM platform, are enabled by hands-free expert interaction and instructions, providing a more productive, superior and unique experience. level of service to their customers. “
The solution is being launched in a number of Cyxtera data centers in many cities including New York / New Jersey, London, Dallas / Fort Worth, Northern Virginia, Chicago and Silicon Valley.
For more information, visit carear.com,
About CareAR
CareAR, a Xerox company, supported by ServiceNow, is the head of Service Experience Management (SXM). We make expertise instantly accessible for users through remote, live visual augmented reality (AR) and AI interactions, instructions, and insights as part of a seamless experience. digital workflow. CareAR sets the benchmark for the SXM category by bridging skill gaps, accelerating knowledge transfers, providing greater operational efficiency, and improving results and customer safety. Learn more atCareAR.com.
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