The multi-million dollar investment in the new Accenture ServiceNow business group will accelerate and expand the delivery of mission-critical digital workflow solutions
On October 22, 2020, Frankfurt-Accenture (NYSE: ACN) and ServiceNow (NYSE: NOW) formed a new group of companies to help private and public sector customers accelerate their digital transformation and better respond to today’s vibrant business Challenges encountered. The Accenture ServiceNow Business Group represents a huge investment of millions of dollars by the two companies in the next five years.
In the COVID-19 era, companies are under greater pressure than ever before. They need to accelerate innovation, reduce costs, increase productivity and meet customer needs. The Accenture ServiceNow business team will help organizations rapidly develop organizational processes and realize the full value of technology investments by adopting digital workflows that provide modern and personalized customer and employee experiences.
This includes the provision of self-service and remote working procedures, so that employees and customers have greater flexibility, flexibility and more options. By using platform-controlled, technically-supported workflows to build a more modern workplace, companies can better balance business needs, meet customer requirements, encourage employee engagement, meet productivity expectations, and optimize workplace costs.
Accenture CEO Julie Sweet (Julie Sweet) said: “By further strengthening the strategic alliance with ServiceNow, we will enable our customers to manage changes faster. Migrating to cloud computing allows them to rethink their Operate, retrain employees, and take more sustainable actions overall. By cooperating with ServiceNow to automate complex processes and create a better experience throughout the industry, we will help the company achieve a higher 360 degree Value to benefit everyone (customers, employees, shareholders, partners and communities). ”
ServiceNow CEO Bill McDermott said: “All executives in organizations know that their 20th century technology is too slow, too siloed and status quo to meet the ever-changing digital needs of today’s employees and customers. Now we need speed and agility. Sex and flexibility. The cooperation between ServiceNow and Accenture integrates a first-class team, proprietary technology and our modern workflow platform to accelerate the digital transformation of each company. Accenture ServiceNow Business Group will help all organizations become the 21st century Digital enterprise.”
The Accenture ServiceNow business group will provide customers with industry- and sector-specific solutions and services. Accenture and ServiceNow work together to provide accelerated digital transformation plans for customers in the fields of telecommunications, financial services, public management, manufacturing, healthcare and life sciences. Work process innovation will focus on employee engagement, customer service and operations, artificial intelligence in IT operations, and security and risk. Further industry solutions will follow.
The new expert group will be supported by approximately 8,500 Accenture experts familiar with ServiceNow, and will bring together dedicated experts from the two companies who have specific expertise in the transformational workflow and platform development of many top industries, marketing, sales and corporate development. Professional knowledge. The business unit will develop advanced industry and region-specific solutions to provide customers with measurable positive results.
For example, Boehringer Ingelheim is a leading, research-driven pharmaceutical company with more than 51,000 employees and a mutual customer of Accenture and ServiceNow. The company uses ServiceNow technology and Accenture services to create a seamless, user-friendly experience for employees and customers worldwide.
“Our partnership with Accenture and ServiceNow has strategically enhanced our innovation capabilities. Andreas Henrich, vice president of IT Enterprise Data Services at Boehringer Ingelheim, explained that by optimizing the experience of our global employees, we enable us to work in all functions of the company The workflow has become faster and more efficient, which ultimately leads to better results for patients. It reduces the number of different systems that we tailor to make our business grow in a growth direction.
Accenture and ServiceNow also jointly support government agencies. Earlier this year, Accenture Federal Services (AFS) announced a $96 million contract to help the Department of Veterans Affairs (VA) modernize its enterprise service management and IT functions. ServiceNow is used here for end-to-end digital conversion. By using the Now Platform, AFS will work with VA to automate its manual workflow and introduce application intelligence (AI) and machine learning capabilities, so VA employees can focus on more complex tasks that benefit veterans.
“Today, Veterans Affairs IT operates like a company,” said Greg Rankin, director of the Service Management Office of the Veterans Affairs Information and Technology Department. “We use ServiceNow’s powerful discovery engine and Accenture’s expertise to create a top-down business service graph, thereby eliminating the guesswork about which configuration elements constitute which business service. In a task that is as important as serving veterans. We must know the health, availability and cost of the services we provide in real time, and now we have it.”
For Accenture, the use of ServiceNow is a strategic pioneer in achieving more customer-oriented innovation. As a customer, the company uses ServiceNow workflow for employee engagement, invoice processing, asset management, artificial intelligence for IT operations, and a wide range of service desks. Accenture recently provided its Now Mobile app to more than 500,000 employees.
As a global elite partner of ServiceNow, Accenture is one of ServiceNow’s largest global listing partners and won the 2020 “Global Partner of the Year” award.For more information about the Accenture ServiceNow business group, please visit
• https://www.accenture.com/us-zh/services/alliances/servicenow?src=SOMS
• https://www.servicenow.com/partners/accenture.html
Use of forward-looking statements
This press release contains “forward-looking statements” regarding the expectations, beliefs, plans and intentions of establishing the Accenture ServiceNow business group. These forward-looking statements include statements about the expected performance and earnings of our new business group. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that may cause actual results to differ materially from the expectations or implied materials of the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, our results may differ materially from the results expressed or implied by our forward-looking statements. We do not undertake and do not intend to update forward-looking statements. Factors that may cause actual results to differ materially from any forward-looking statement include: (i) delays in implementing the strategy and unexpected difficulties and expenses; (ii) uncertain whether sales can justify the significant investment; (ii) we Changes in the regulatory environment in various industries and fields that are providing or attempting to provide solutions and services. The documents we file with the US Securities and Exchange Commission from time to time contain more information about factors that may affect our financial and other results.
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About Accenture
Accenture is the world’s leading consulting company, providing a wide range of services and digital expertise in the areas of strategy and consulting, interaction, technology and operations. With the support of the world’s largest advanced technology and intelligent operation center network, we apply our rich experience and professional skills in more than 40 industries. We have 506,000 employees in more than 120 countries/regions around the world, serving customers, and we continue to promote innovation to enhance customers’ performance and create sustainable value-added for their businesses.Please visit us www.accenture.de.
About ServiceNow
ServiceNow (NYSE:NOW) has created a world with less work. Our cloud-based platform and related solutions can bring an excellent user experience to digital workflows so that employees and companies can work more efficiently. For more information, please visit: www.servicenow.de.
©2020 ServiceNow, Inc. All rights reserved.
ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the corresponding companies associated with them.
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