ServiceNow announces more than 600 innovations on the Now platform

Santa Clara, California – ServiceNow (NYSE: NOW) was named “The Most Innovative Company of 2018” by Forbes. It has added more than 600 innovations to the Now platform issued in Madrid, including local mobile features. Customers can now provide services for their employees’ daily activities in a mobile-first and mobile-friendly way. Now, you can swipe through the phone to route requests, troubleshoot issues, and handle support activities anytime, anywhere.

Local mobility is part of more than 600 innovations in the Now Platform Madrid version. These innovations help customers accelerate their digital transformation by providing IT, employees and customers with higher productivity and mobile experiences across ServiceNow workflows. These workflows can now easily use powerful native mobile applications, including flagship IT service management (ITSM) and field service management products.

“Now, daily work is done through mobile apps,” said CJ Desai, Chief Product Officer of ServiceNow. “We have made work mobile-first and mobile-friendly in a simple and easy-to-use way. With the Now Platform Madrid version, IT and customer service agents can complete important tasks with just a swipe. This is just the beginning: we continue Develop mobile functionality for all departments in the organization. This makes using mobile applications at work as easy as using these applications in our daily lives.”

Get work done anywhere

With Now Platform Madrid Release, customers can manage their work processes anytime, anywhere-from repairing laptops to solving important customer issues.

With these new mobile innovations, customers can:

• Route requests and troubleshoot at any time. The new mobile app enables IT professionals to route requests instantly, no matter where they are. In addition, field workers have a new mobile app that allows them to solve simple problems with a swipe, allowing them to focus on complex problems.
• Support on any device. The Now Platform Madrid version allows customers to help employees through different interfaces: mobile, web, chat or third-party interfaces such as Facebook, Slack and Microsoft Teams. Employees can easily open a support ticket in the app or through their favorite device.
• Build your own apps quickly. The new ServiceNow Mobile Studio enables anyone to develop and implement native iOS and Android applications. This uses codeless tools and a drag-and-drop interface. Employees can use applications with read-write capabilities anywhere, even if they are offline. For example, customers can build asset management applications that use cameras and facility applications that use GPS.

Anyone can quickly and easily develop new native mobile applications in a code-free environment. Madrid Now Platform did not choose the mobile version of the desktop experience, but deliberately chose a mobile-first approach to simplify common workflows. For example, consider finding information, updating events or even working offline.

Scalable native applications

By building native mobile capabilities on the Now platform, ServiceNow enables customers to make any digital workflow a mobile first. Consumer-level mobile experience can replace manual processes, repetitive daily tasks and complex systems. The native mobile experience takes advantage of the built-in functions of our phones, such as camera or navigation, so employees can use the same mobile applications at work as they do in private life.

In future versions, ServiceNow will continue to add new enhancements to the native mobile functions of the Now Platform.

Digital transformation is being achieved

Other innovations in the Now Platform Madrid Release enable companies to manage their digital transformation faster and more flexibly. New features include:

• Get more insights faster. Agent Workspace is a new command center that prioritizes work and takes action quickly. Activity streams provide insight into the latest updates, while machine learning keeps an eye on events. Customer service and IT staff can get the context they need to solve problems quickly on one platform.
• Find and resolve performance issues faster. Alert Intelligence is a new Operations Management application that helps IT administrators focus on the most important things through priority alerts. This also provides insights into past events, similar and repeated alerts, knowledge base articles and indicators. The IT management team can quickly determine the cause of the problem and start a custom workflow in collaboration with other teams.
• Improving digital services at scale. To help IT implement changes more effectively in digital services, ServiceNow now provides enhancements to automate changes in ITSM. By using REST APIs, automation of manual approval processes, and clear review routes, IT departments can integrate changes with DevOps to ensure better governance.
• From island development to unification. The portfolio scaling agile framework enables companies to capture, analyze and approve new plans, thereby helping organizations align their executive portfolios with corporate strategies.

For more information, watch the news from ServiceNow in Madrid on March 13.

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ServiceNow (NYSE:NOW) makes people’s jobs better. Our cloud-based platform and solutions provide digital workflows that can improve the experience of employees and organizations and increase work efficiency. For more information, please visit www.servicenow.com.

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