DENVER and SYDNEY, July 7, 2022 / PRNewswire/ – TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technologies and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital business , won the Amazon Web Services (AWS) 2022 Contact Center Partner of the Year award in the Australia/New Zealand (ANZ) region.
The award, presented at ANZ’s 2022 AWS Partner Summit, recognizes VoiceFoundry’s specialization, collaboration, and performance in helping clients drive change through digitally enabled contact center solutions in AWS. The annual AWS Partner Summit ANZ presents awards to a range of born-in-the-cloud and traditional services, software, and hardware partners who tapped into specializations and collaborations last year, according to on AWS.
“We are proud to be recognized for the work we do with our clients throughout the ANZ region. Being AWS 2022 Contact Center Partner of the Year for ANZ is a testament to our strong team and valuable partnership with AWS,” said Christian Wagner, AWS Practice Lead, TTEC. “Redefining CX through automation and innovation using modern cloud contact center technology enables our clients to build customer loyalty at a time when consumers are increasingly selective in making purchasing decisions. . “
With a legacy of over 40 years in the contact center environment, VoiceFoundry’s expertise is focused on Amazon Connect’s portfolio of services. Amazon Connect is an easy-to-use omnichannel cloud contact center service that offers superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.
The AWS Partner Network (APN) is a global community of partners that uses programs, expertise, and resources to develop, market, and sell customer offers. This diverse network features 100,000 partners from more than 150 countries. Together, the partners and AWS provide innovative solutions, solve technical challenges, win deals, and deliver value to mutual customers.
VoiceFoundry offers migration services, customer experience automation, end-to-end managed and support services, and custom software add-ins such as proprietary connectors to Salesforce, ServiceNow , and custom agent desktop interfaces, enabling a seamless customer experience across all channels.
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration to scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Delivering iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, listen to every virtual channel of interaction, and enhance every step of the customer journey. Using next-generation digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, messaging communications, CRM, automation (AI / ML and RPA), and analytics solution. The Company’s Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s unique passion for CX excellence has earned it top client NPS scores worldwide. The Company’s nearly 62,000 employees operate on six continents and bring together technology and humanity to deliver happy customers and diverse business results. To learn more, visit us at www.ttec.com.
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SOURCE TTEC Holdings, Inc.