ServiceNow and Unicred announce partnership news for new demand portal

August 27, 2020

Unicred, one of the most important cooperative financial institutions in the United States, announced a partnership with ServiceNow to create a new internal demand portal through the acquisition of NowPlatform®. The main goal of NowPlatform® is to unify the current internal systems in a dedicated platform. It operates in 15 states/regions through four exchanges serving most of the country. Unicred employees will use the portal to resolve internal and external needs, thereby eliminating conflicting stages, bureaucracies and systems.

Developed and implemented by ServiceNow in cooperation with its partner Organize, within two months, Unicred’s new demand portal will feature an unprecedented level of uniformity of internal demand, which is necessary for cooperative alliances, just like this situation From Unicred. Due to the isolation caused by the pandemic, the implementation was carried out entirely remotely, and the process reflected the simplicity and agility of the solution applicable to Unicred. First, the portal integrates Central Santa Catarina/Paraná with its six affiliated cooperatives, serving more than 600 employees.

The goal is to bring the new portal to all cooperation centers in the country, which will produce tangible results such as greater agility and reduced time to resolve requirements, which has a positive impact on employee productivity and quality. Another positive aspect is that all processes will have greater transparency, which will be stored through the ServiceNow cloud service. The portal can also be accessed from any device anywhere, so flexible mobility is equally important when a home office is needed today.

“Servicenow’s mission is to provide efficiency, economy and productivity to partner customers such as Unicred in our solutions, and its first task is to transform the experience of employees and members in pursuit of excellence and prosperity. ServiceNow Brasil Country/Region Manager Katia Ortiz said that this is the journey we started together, and there is no doubt that we will have a lot to celebrate.

Unicred and ServiceNow have been partners since 2016, when the company hired its first ITSM implementation through Organize. In 2018, CSC was implemented for Central Unicred through Organize. Due to the success of this project, it was decided in 2020 to expand the use of ServiceNow by establishing a CSC in the Santa Catarina State Cooperative, which was completed in May of this year.

“There is no doubt that the digitization of services provided by Unicred to its cooperatives will be available on ServiceNow, which will provide greater flexibility, transparency and service experience. New demands created by revitalizing the service catalog and using UX (user experience) methods Portal, all these ideas are focused on the needs informed by the cooperative.” said Marcel Komatu, Commercial Director of Organize Cloud Labs.

For Felipe Couto Reiser, Unicred’s process expert, novelty will bring higher quality to the work developed by employees. “Through this new internal demand portal, putting the needs of employees at the center of everything, Unicred provides more convenience and agility in daily internal processes, enabling him to focus on customer service, financial advice, and improve The quality of work and the experience of quality cooperatives. In order to better manage the federal, central and cooperatives, this tool can better track requirements and enable the team to take action to find more flexible solutions.”

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