ServiceNow Implementation Architect | Electronic Finance Career

ServiceNow Implementation Architect

The location can be Greenwich, Connecticut or New York, New York
Join the interactive broker team!
Interactive Brokers has been a leader in financial technology for more than 42 years, and we are proud to be a major technology company. We will continue to challenge the status quo and continue to break through the limits to provide the best trading platform and the most complete functions at the lowest cost.
We are looking for a ServiceNow Implementation Architect Has hands-on development experience in IT service management, event management, problem management, change management, release management, root cause analysis, human resource management, etc., and has better cost-effectiveness and faster application development speed. This position is very suitable for organized individuals. They can complete tasks within the prescribed time limit, follow written procedures, and collaborate to improve work ability, and can communicate effectively to understand complex problems and explain their solutions.
You will belong to:
Enterprise platform team, you will be responsible for assisting the development and adoption of ServiceNow to achieve operational excellence. You will help us build and run a platform that supports standardization and future growth. You will interact closely with infrastructure and business units. The best results can be obtained when all members of our team understand the business problem we are trying to solve.
You will be responsible for:

• Define and drive the target state architecture for the ServiceNow platform to ensure interoperability and scalability across different technology stacks.
• Configure/customize ServiceNow applications, platforms and integrations, including creating workflows and custom UI
• System integration, custom code development, third-party application API integration
• Support daily operation, monitoring and problem solving to solve any problems in the hosting system
• Provide second level problem identification, diagnosis and problem solving
• Develop and customize dashboards and reports through ServiceNow
• As a member of the technology roadmap team, evaluate, design and implement processes and configuration standards for current and future ServiceNow functions
• Work with product/process owners to design solutions to meet the desired results while ensuring platform integrity and control standards.
• Ensure that the enterprise ITSM and automation architecture are supported and closely integrated with infrastructure, security, applications, information and integration architecture.
• Promote plans to identify, optimize and automate manual IT business processes to provide a secure, scalable and reliable IT infrastructure.
• Effective cross-departmental leadership skills when working with engineering and operations teams.
• Promote integration between existing service management platforms (such as Jira / confluence and Service Now).

You will have:

• Bachelor’s degree or higher in the field of information technology or engineering
• More than 10 years of experience in service management architecture in development and/or infrastructure organizations
• Information Architecture-ServiceNow Public Service Data Structure have to
• Project scoping, estimation and planning experience
• Have experience in using Agile/Scrum methods.
• Demonstrate experience in service discovery, workflow, approval and portal development
• Able to “think boldly” and challenge traditional knowledge about technological updates and hype
• Have the ability to build consensus among many stakeholders
• Good at resolving ambiguities and willing to adopt new methods to solve problems
• Deep understanding of cloud technology, services and solutions
• Have experience working in large global organizations
• Experience in managing the delivery of complex technical solutions
• Excellent organizational skills, high attention to detail
• Excellent communicator at all levels of the organization
• Ability to build strong relationships and build extensive networks within the company

Good possession:

• Project management PMP/AGILE certification
• Understanding and knowledge of ITIL framework, ITIL basic certification or higher priority

Benefits of working with us:

• Competitive salary, annual performance bonus and stock award
• Retirement plan matching the company (401K)
• Outstanding health and welfare, including medical, dental and vision care
• Health check and assessment, health coaching and consulting services through the Employee Assistance Program (EAP)
• Paid leave and generous parental leave policy
• Daily company paid lunch and a well-stocked kitchen, providing healthy breakfast and snack options
• Company activities, including team outings, dinners, volunteer activities and company sports teams
• Udemy’s educational expense reimbursement and learning opportunities
• Modern office with sit/stand desk and multi-monitor setup

Company Profile
Interactive Brokers A subsidiary of Interactive Interactive Brokers Group, Inc., headquartered in Greenwich, Connecticut (Nasdaq: IBKR), provides low-cost transaction execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers Quotient. IBKR’s main technology can electronically access global stocks, options, futures, foreign exchange, bonds and funds through an IBKR comprehensive investment account. IBKR is one of the largest online brokers in terms of transaction volume and has consistently ranked first in the industry.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team, committed to providing customers with the most advanced trading technology, excellent execution capabilities, global electronic access rights, and comprehensive risk management tools.
Our headquarters is located in Greenwich, Connecticut, USA. IBKR has offices in the United States, Canada, United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, Mainland China, Japan and Australia.
IBKR is a member of NYSE, FINRA and SIPC. Interactive Brokers Group’s brokerage branches are regulated by global securities and commodity agencies.
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For more information, please visit www.ibkr.com/info