ServiceNow introduces a new workflow integrated into the team

ServiceNow has expanded its partnership with Microsoft and has Present New integrated workflow In the team improve Employee productivity, Thanks to faster and more autonomous solutions to key issues.The new feature is Now Platform makes it possible, The company’s digital workflow platform.

“We help companies solve the toughest challenges through digital transformation”, He claimed Filippo Giannelli,Be responsible for Italian service. “We are looking for innovative ways to expand the relationship with the team, no matter where the employee is, we can improve engagement, culture, collaboration and productivity through workflow.”

Integrando Service now Inside the team, Employees can send requestTo receive ongoing updates, Take action on notification, Chat with Virtual agent Provide automatic assistance and work with live When the former cannot help: You can solve it all without leaving the application.

Another novelty involves Agent use notice Start team customer e Direct interaction with colleagues, Send important incident updates to the affected business parties, and directly chat with employees through incidents or inquiries. When used with the new Teams Meeting Extension feature, i Workflow ServiceNow allow Agents increase productivity, Solve major events directly from the meeting.

These updates only apply to Part of part of company adhere to Beta program, Those ones Release of Paris della Now platform, It introduced a large number of integrations with Microsoft to help companies accelerate digital transformation.

“Now, no matter where they are, people need to stay connected and organized more than ever before,” comment Rajesh Jha, Executive Vice President of Experience and Equipment, Microsoft. “ServiceNow provides an end-to-end team experience that supports the new normal. For example, the extension of meetings makes it easier for you to interact with the ServiceNow platform, collaborate in group chats, events or meetings, and respond to events.