CMS awarded a $33 million contract to consulting and technology services company ICF to digitize CMS’s information technology office.
ICF will use ServiceNow, a cloud-based digital workflow platform, to increase CMS staff productivity and improve the end-user experience. The contract has a term of four years, according to an August 2 press release.
“ICF has worked with CMS since 2018 to transform multiple agency systems to improve employee engagement, increase the speed and efficiency of delivery of modernized services, and improve forecasting and reporting capabilities. of enterprise,” said Mark Lee, ICF’s executive vice president and head of the public sector. “We are excited to continue to partner with CMS to improve their service delivery and business operations capabilities and provide a faster, smarter, more automated employee experience.”
.