Accenture and ServiceNow create business units to help companies change the way they work

Accenture and ServiceNow have reached an agreement to set up a business unit to help public and private sector customers accelerate their digital transformation and better respond to today’s dynamic challenges. The two companies will make a huge investment of “millions of dollars” in this area. “. The next five years.

In the statement, they ensured that the Accenture ServiceNow business group will help customers quickly develop organizational processes and realize the full value of their technology investments by adopting digital workflows that provide “modern and personalized” experiences for the two companies. And employees.

In this sense, they elaborated on the possibility of improving the capabilities of workers and customers through self-service procedures and remote work. These programs provide greater flexibility, mobility and choice.

The new department will provide customers with specific solutions and services for the department and specific areas. Initially, Accenture’s alliance with ServiceNow aims to help accelerate digital transformation plans for customers in the telecommunications, financial services, government, manufacturing, healthcare, and life sciences sectors. lifetime.

Work process innovation will focus on enhancing employee engagement, customer service, operations, artificial intelligence for IT operations, security and risk. Other industry solutions will be developed in the future.

Accenture CEO Julie Sweet emphasized that by further strengthening the strategic alliance with ServiceNow, they will enable their customers to adapt to changes more quickly and provide comprehensive value-added benefits that benefit all parties: “Their customers, employees, shareholders, partners and communities.”

ServiceNow’s CEO Bill McDermott added that their collaboration brings together “first-class professionals, expertise” and their “modern” workflow platform to accelerate the digital transformation of each company. He said: “Accenture ServiceNow Business Group will help every company become a digital business in the 21st century.”